Email opens not being tracked
Jan 29, 2020 10:08 AM
I'm having an issue here with emails being tracked. I have a weekly Newsletter that I send out to the people in my company, however Hubspot is not tracking the amount of opens correctly. So for example the last one went out to 50 people and Hubspot only recognised that 9 opened it. I've also tested it myself and even downloaded pictures and opened in browser to see if that was the issue, but it still isn't tracking my opens. All the emails are Outlook emails if that makes a difference.
My guess is it's to do with the tracking pixel not being recognised on the receivers end. Is there a way to solve this issue, or even prove that this is the issue?
Any help greatly appreciated...