Email not being delivered
SOLVE
1 Accepted solution
Email not being delivered
SOLVEHi @LineeSian,
The easiest way for troubleshooting would be checking the Recipients tab and Not sent section of the sent email.
If the contacts are listed there, you'll see explanations as to why contacts were not sent the email. These can include the following:
Are you using the marketing contacts functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)
Do all contacts have an email address?
Do you have the GDPR settings enabled? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to update your contact subscriptions.
Have some of the contacts previously bounced? You can check by filtering your recipient list by "Email hard bounce reason is known". This could also be global bounces (contacts that did not bounce in your portal but three other HubSpot portals).
Did you already hit your monthly email send limit? (5X marketing contact tier)
Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by "Unsubscribed from all email is equal to True"
If the contacts are not shown under Not sent, you would have to follow these steps: https://knowledge.hubspot.com/marketing-email/contacts-not-receiving-your-marketing-emails
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
Email not being delivered
SOLVEHi @LineeSian,
The easiest way for troubleshooting would be checking the Recipients tab and Not sent section of the sent email.
If the contacts are listed there, you'll see explanations as to why contacts were not sent the email. These can include the following:
Are you using the marketing contacts functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)
Do all contacts have an email address?
Do you have the GDPR settings enabled? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to update your contact subscriptions.
Have some of the contacts previously bounced? You can check by filtering your recipient list by "Email hard bounce reason is known". This could also be global bounces (contacts that did not bounce in your portal but three other HubSpot portals).
Did you already hit your monthly email send limit? (5X marketing contact tier)
Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by "Unsubscribed from all email is equal to True"
If the contacts are not shown under Not sent, you would have to follow these steps: https://knowledge.hubspot.com/marketing-email/contacts-not-receiving-your-marketing-emails
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
