Email editor not loading

[DEscott]

I'm trying to draft an email but the editor just won't load. I can't drag/drop anything, I can't edit content, I can't even see content. I've followed the support advice (clear caching, log out/in again, try in incognito, try a different browser) and none of these have changed or fixed the issue. Please help!

[ArisudanTiwari · Accepted solution]

Hi @DEscott ,

If you've already tried all the recommended steps, such as clearing your cache, logging out and back in, using an incognito window, or trying a different browser, could you please confirm whether any browser extensions are currently enabled?

Extensions like ad blockers, privacy tools, or AI assistants can sometimes interfere with HubSpot’s functionality. I recommend temporarily disabling all browser extensions to see if that resolves the issue.

Let me know what you find, and we can take it from there.

[MKunstler]

I'm experiencing this issue now too - was there any resolution? Like you, OP, I have tried all the setps outline in this thread and am still experiencing this issue.

[Balaji_Mavlers1 · Accepted solution]

Hi @DEscott 

As you have already tried clearing the cache, using incognito mode, switching browsers, and even changing networks, a few more things might help.

Try opening the browser console (right-click anywhere on the page, select “Inspect,” and then navigate to the Console tab) to see if there are any red error messages. Those can give clues about what's going wrong.

Even if you've tried a different browser, it’s worth testing in a completely new browser profile or on another device just to rule out profile-related issues.

If you're using antivirus or firewall software, try temporarily disabling it. Sometimes those tools can block scripts that the email editor needs to load.

[ArisudanTiwari · Accepted solution]

Hi @DEscott ,

If you've already tried all the recommended steps, such as clearing your cache, logging out and back in, using an incognito window, or trying a different browser, could you please confirm whether any browser extensions are currently enabled?

Extensions like ad blockers, privacy tools, or AI assistants can sometimes interfere with HubSpot’s functionality. I recommend temporarily disabling all browser extensions to see if that resolves the issue.

Let me know what you find, and we can take it from there.

[VPathania]

@DEscott Try changing your network connection.

[DEscott]

I've now tried on 4 different networks, having the same issue on all of them.