Email campaign results: is it possible to remove certain users from the analysis?

[Natalia1]

Is it possible to remove certain users from the analysis of the email campaign (open rates, click rates and CTR)? It's an external newsletter, but of course it was sent to a few people internally as well (including me). I clicked on all links to make sure everything worked fine, but I don't want my and my team mates emails to be counted in the analysis as it doesn't give us a real representation of the results. Is there a way for the emails to still be delivered to a few selected internal members, but then their engagement with the newsletter would not be counted in? 

[Phil_Vallender · Accepted solution]

Hi @Natalia1 

There is no way to include internal people on the actual email send and have their behaviour exluded from the data. 

The only way to achieve something similar is to send them email tests or a clone email. 

Hope this helps.

[YMG]

Hi Natalia - I'm also a new member and I guess this happens more when you're starting out and doing a lot of testing but it seems bonkers that Hubspot doesn't automatically filter out internal users from a reporting/analysis perspective.   I see that this was also requested back in 2017 so doesn't look like any progress since then.  

[Mike_Donnelly · Accepted solution]

Hi @Natalia1 - There are some workarounds you could do including what @Phil_Vallender suggested (this is your best option).  One would be to create smartlists that are associated with the campaign that your sending that shows who opened / clicked / etc., however you won't get as deep of analytics.  If you then want to visualize aspects of the campaign for reporting you could use Databox.com.  That's one of the great aspects, but also downfalls of SmartLists.  Lots of ways to accomplish what you're looking to do. 

Happy to jump in further here if you'd like.  

[Phil_Vallender · Accepted solution]

Hi @Natalia1 

There is no way to include internal people on the actual email send and have their behaviour exluded from the data. 

The only way to achieve something similar is to send them email tests or a clone email. 

Hope this helps.