Email Suspended - High Bounce Rates

[ARidpath]

Hello, I just received a message that my email has been stopped due to high bounce rate. I am only sending to opted in contacts, and I also used emailable to remove any bad email addresses before sending. I have created a hard bounce list. What do I need to do next? How can I resume sending without being suspended?

[karstenkoehler · Accepted solution]

Hi @MGreen8,

This knowledge base article explains why your email sending might be suspended: https://knowledge.hubspot.com/email/why-is-my-email-suspended

For free CRM accounts the email tool will remain locked after sending is suspended, unfortunately. Only paid accounts (Marketing Hub Starter or higher) can appeal the suspension.

With a free CRM account, while the email tool will remain locked, you can continue to use the other tools in HubSpot.

Best regards!