Email Marketing Tool

ARidpath
Member

Email Suspended - High Bounce Rates

SOLVE

Hello, I just received a message that my email has been stopped due to high bounce rate. I am only sending to opted in contacts, and I also used emailable to remove any bad email addresses before sending. I have created a hard bounce list. What do I need to do next? How can I resume sending without being suspended?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Email Suspended - High Bounce Rates

SOLVE

Hi @MGreen8,

 

This knowledge base article explains why your email sending might be suspended: https://knowledge.hubspot.com/email/why-is-my-email-suspended

 

For free CRM accounts the email tool will remain locked after sending is suspended, unfortunately. Only paid accounts (Marketing Hub Starter or higher) can appeal the suspension.

 

With a free CRM account, while the email tool will remain locked, you can continue to use the other tools in HubSpot.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Email Suspended - High Bounce Rates

SOLVE

Hi @MGreen8,

 

This knowledge base article explains why your email sending might be suspended: https://knowledge.hubspot.com/email/why-is-my-email-suspended

 

For free CRM accounts the email tool will remain locked after sending is suspended, unfortunately. Only paid accounts (Marketing Hub Starter or higher) can appeal the suspension.

 

With a free CRM account, while the email tool will remain locked, you can continue to use the other tools in HubSpot.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes