Email Subscription Link / Subscription Confirmation button in Marketing Email

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ajw246
Member

In a Marketing Email, there is an option to add a link to "email subscription link" and then you can select "subscription confirmation" and it adds a button.  In "Settings" for the Email, I have the proper "Subscription Type" selected. When I did a trial run of this email to myself (a newly created contact in CRM, but not a subscriber of anything), I clicked on the button (it brings up a screen that says "Thanks for confirming your subscription.") and it added nothing to the CRM contact. I expected it to add "Subscribed" or something showing me that the contact clicked on that button. What exactly does this button do? What are its features? 

 

 

subscription confirmation screenshot.PNG

 

1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @ajw246,

 

This link updates the property Marketing email confirmation status which is explained here: https://knowledge.hubspot.com/email/what-is-the-marketing-email-confirmation-status-contact-property

 

The naming is definitely misleading. This link is typically used to create custom confirmation / double opt-in emails. It's not linked to any of your subscription types.

 

(In the free version of HubSpot, there isn't any automatic way to update the opt status of a subscription for a contact, unfortunately. This requires a Professional or Enterprise version of HubSpot with workflows. You would have to use one of the other options explained here.)

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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2 Replies 2
karstenkoehler
Solution
Hall of Famer

Hi @ajw246,

 

This link updates the property Marketing email confirmation status which is explained here: https://knowledge.hubspot.com/email/what-is-the-marketing-email-confirmation-status-contact-property

 

The naming is definitely misleading. This link is typically used to create custom confirmation / double opt-in emails. It's not linked to any of your subscription types.

 

(In the free version of HubSpot, there isn't any automatic way to update the opt status of a subscription for a contact, unfortunately. This requires a Professional or Enterprise version of HubSpot with workflows. You would have to use one of the other options explained here.)

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

ajw246
Member

Hi Karsten - this is super helpful. Thank you so much for the thorough response. Much appreciated! 

-Amber