Email Marketing was deleted

[LInnovaTech]

Hello community, by mistake all of my marketing email was deleted and I don't know how to recover it. Does anyone have any options to retrieve this information?

[karstenkoehler · Accepted solution]

Hi @LInnovaTech,

From the HubSpot user interface, marketing emails can't be recovered, see this notice that's displayed before deletion:

Users on paid subscriptions can reach out to HubSpot support. Sometimes support can help with the recovery. As a free user, this is not possible. You'll have to start from scratch, unfortunately.

If you're referring to email marketing not being available anymore, could you confirm that you have all permissions in your portal? If so, it might've been suspended and you can find more information about email suspensions here: https://knowledge.hubspot.com/account-settings/account-suspension-faq

Again, in a free portal, unfortunately you cannot appeal a suspension.

Best regards!