Email Frequency Safeguard QuestionSOLVE
Apr 4, 2019 12:18 PM
I just recently enabled the email frequency safeguard, as talked about here https://knowledge.hubspot.com/articles/kcs_article/email/set-up-an-email-frequency-safeguard
But what happens to emails that don't get sent because of the cap? Will they automatically get rescheduled for the next week, or they just skip entirely? Especially when it comes up an email drip workflow. I don't want it to just skip one email in the workflow and then send the next one without ever sending the first.
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Apr 4, 2019 1:10 PM
Q: Wwhat happens to emails that don't get sent because of the cap? Will they automatically get rescheduled for the next week, or they just skip entirely??
Short A: Recipients for the specific send are skipped entirely and can be viewed using the 'Reached frequency cap' filter in the Marketing->Email->Recipients tab.
The Frequency Safeguard feature should NOT be enabled for marketing emails where either the sequence or cadence is essential. (uber-important)
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