Email Marketing Tool

JLane1
Member

Edit confirm 2FA delete request email - privacy-center-delete-2FA.html

When a user requests their data is deleted we receive the standard 'Confirm your delete request' email. This email isn't branded as per our standard email template design/branding.  The only option is the business logo at the top of the email.

 

I've tried to edit the privacy-center-delete-2FA.html file that houses the html code for the email however, the file states that it can't be edited.

 

So the question is, can I clone, and edit, the html file to a specific folder location where it overrides the standard privacy-center-delete-2FA.html file?

0 Upvotes
2 Replies 2
PamCotton
Community Manager
Community Manager

Edit confirm 2FA delete request email - privacy-center-delete-2FA.html

Hey @JLane1 thank you for posting in our Community!

 

If you are on a single account with super admins and your email isn't shared across multiple accounts, an email will be sent to one of your super admins to begin the reset process. You will receive an email with a code. You must share this code with one of your super admins to have your 2FA reset. This email is sent by HubSpot and cannot be edited.

 

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary. 

 

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




0 Upvotes
JLane1
Member

Edit confirm 2FA delete request email - privacy-center-delete-2FA.html

Hi Pam

 

Thanks for that but I think that we're possibly talking about two different things here, I want to physcially change the email that the user receives after they have requested deletion. I've attached an image for reference.

 

Capture.PNG

0 Upvotes