Hi community. I am having troubles sending emails marketing. The recipients are less than the contacts included in the lists. Could anyone help me? Thanks in advance.
First, let's check something. Navigate to Menu > Marketing > Email, find your email and click on it. Then click into the Recipients tab and select Not sent on the left:
Are you seeing a specific reason for the contacts on the right?
Generally, there are multiple potential reasons here. Could you confirm the following?
Are you using the marketing contacts functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)
Are you suppressing unengaged contacts in the Recipients tab of the email? If yes, you could uncheck the box. Otherwise HubSpot will exclude these contacts.
First, let's check something. Navigate to Menu > Marketing > Email, find your email and click on it. Then click into the Recipients tab and select Not sent on the left:
Are you seeing a specific reason for the contacts on the right?
Generally, there are multiple potential reasons here. Could you confirm the following?
Are you using the marketing contacts functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)
Are you suppressing unengaged contacts in the Recipients tab of the email? If yes, you could uncheck the box. Otherwise HubSpot will exclude these contacts.