EMAIL MARKETING: LISTS

SOLVE
LBoan
Member

Hi community. I am having troubles sending emails marketing. 
The recipients are less than the contacts included in the lists. Could anyone help me?
Thanks in advance.

0 Upvotes
1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @LBoan,

 

First, let's check something. Navigate to Menu > Marketing > Email, find your email and click on it. Then click into the Recipients tab and select Not sent on the left:

 

karstenkoehler_0-1634098860169.png

 

karstenkoehler_1-1634098860310.png

 

Are you seeing a specific reason for the contacts on the right?

 

Generally, there are multiple potential reasons here. Could you confirm the following?

 

Are you using the marketing contacts functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)

 

Are you suppressing unengaged contacts in the Recipients tab of the email? If yes, you could uncheck the box. Otherwise HubSpot will exclude these contacts.

 

Are you using an exclusion / suppression list in the Recipients tab of the email? (Do not send to dropdown)

 

Do you have the GDPR settings enabled? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to update your contact subscriptions.

 

Have some of the contacts previously bounced? You can check by filtering your recipient list by "Email hard bounce reason is known".

 

Did you already hit your monthly email send limit? (5X marketing contact tier)

 

Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by "Unsubscribed from all email is equal to True"

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

1 Reply 1
karstenkoehler
Solution
Hall of Famer

Hi @LBoan,

 

First, let's check something. Navigate to Menu > Marketing > Email, find your email and click on it. Then click into the Recipients tab and select Not sent on the left:

 

karstenkoehler_0-1634098860169.png

 

karstenkoehler_1-1634098860310.png

 

Are you seeing a specific reason for the contacts on the right?

 

Generally, there are multiple potential reasons here. Could you confirm the following?

 

Are you using the marketing contacts functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)

 

Are you suppressing unengaged contacts in the Recipients tab of the email? If yes, you could uncheck the box. Otherwise HubSpot will exclude these contacts.

 

Are you using an exclusion / suppression list in the Recipients tab of the email? (Do not send to dropdown)

 

Do you have the GDPR settings enabled? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to update your contact subscriptions.

 

Have some of the contacts previously bounced? You can check by filtering your recipient list by "Email hard bounce reason is known".

 

Did you already hit your monthly email send limit? (5X marketing contact tier)

 

Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by "Unsubscribed from all email is equal to True"

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post