Drag/Drop Email Template Width Issues

caro1
Participant | Platinum Partner

Hi everyone! 

 

We are having an issue with the drag/drop editor. We have a client who says they are on the newest version of Outlook for Desktop, and the test email is rendering with no constraints on the width: 

 

Left image shows what it looks like in the editor, and the right image is what it looks like in their inbox. 

 

pv.jpg

 

We've fixed similar issues like this with other email editors by making the overall width of the template like 600px wide or something. Anyone know how to troubleshoot this for HubSpot's drag/drop editor? We can't even access column/content block settings in there. 

 

Any help appreciated. Thanks!

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1 Reply 1
webdew
Guide | Diamond Partner

Hi @caro1 ,

Seems like you may have not use table layout (td,tr) that's why not showing same design in outlook. To check the email template URL so that we can check this properly.

Sharing an article here regarding the same, hoping it can help you.

Thanks and Regards!