I've created an email template and added a button to download two files, a Word document and a PNG image. The Word file downloads fine but the PNG opens in the browser instead. I tried changing its format but it still does the same. I need it to be downloaded into the client's computer like the Word letter, how do I make it work, please?
Browsers supporting HTML5 should then prompt a download of the file instead of open it.
As far as I know, there isn't any option to set the default HubSpot CTAs (Menu > Marketing > Lead capture > CTAs) or the buttons in the drag and drop email editor to behave this way. You'd have to create your own custom HTML CTAs or link right from the text.
To do so, click into a text module of your email and find the source code option to access the HTML:
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Hi @karstenkoehler, thanks for your reply. I needed it to be in a button format, we tried to change the code for the button but the solution doesn't work for buttons. Is it safe to assume it is just not possible?
I also have an issue when I attach a button in an email template to a link. It takes the customer to this page first. But it doesn't do it on mobile. Is there a way to circumvent this page and if not can Hubspot do something about it because it scares and confuses customers.