Does Hubspot tracking always break links customized with HUBL ??

SOLVE
Colas
Participant

Hi! I have a typeform survey, and would like to send it to my Contacts, then update their contact records with their responses. However, when i send an email from hubspot with this link: 

 typeform.com/surveyhere#email={{contact.email}}


rather than sending something typeform can read, like this:
 typeform.com/surveyhere#email=jamie@fooled.com 


Hubspot sends this:
typeform.com/to/z3FqEL80ddsf4n4YgdA&utm_content=2&utm_source=hs_email#email=jamie@fooled.com


...and typeform doesn't pick up on the email hidden field!

Any advice much appreciated!

Thank you

 

 

0 Upvotes
1 Accepted solution

Accepted Solutions
tjoyce
Solution
Recognized Expert | Platinum Partner

@Colas - I believe typeform expects url parameters to be passed using the question mark, not the hash

change 

 typeform.com/surveyhere#email={{contact.email}}

to

 typeform.com/surveyhere?email={{contact.email}}

View solution in original post

3 Replies 3
TiphaineCuisset
Community Manager

Hi @Colas 

 

Thank you for reaching out

 

I want to tag some of our experts on this - @tjoyce @MatthewShepherd @Bryantworks do you have any thoughts for @Colas on this? 

 

Thank you!

Best

Tiphaine


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0 Upvotes
tjoyce
Solution
Recognized Expert | Platinum Partner

@Colas - I believe typeform expects url parameters to be passed using the question mark, not the hash

change 

 typeform.com/surveyhere#email={{contact.email}}

to

 typeform.com/surveyhere?email={{contact.email}}

View solution in original post

YKhalifa4
Member

Thanks for the guidance @tjoyce !

 

I've come across another solution here related to the same issue, recommending to create a property and populate the link+email using a workflow.

 

My question is, does the link you provide eliminate the need to create a property and workflow, so the link passes the email to Typeform via property ID?

 

Thanks!

Yassmin

0 Upvotes