Do I still need to import an Opt-out list after deleting the opted out contacts?

Star_SCX
Member

Hi All. 

Just wondering if I've manually opted out contacts in HubSpot or if the contacts opted themselves out by unsubscribing from a marketing email, and then I deleted those contacts from HubSpot, do I still need to import an Opt-out list as well?

 

Many thanks

Star

0 Upvotes
1 Reply 1
PamCotton
Community Manager

Hello @Star_SCX 

 

I was able to find a HubSpot knowledge base that informs:

 

" If there are email addresses in your opt-out import that currently exist as HubSpot contacts, while they will be automatically unsubscribed, they still exist as contacts and will count towards your billable contact total. "

 

To prevent these contacts from being included in your billable total, you can delete them and then re-import as an opt-out list. They will not exist as contacts in your portal, and only their email addresses will be marked as ineligible.

 

More information here

 

I hope this helps.

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




0 Upvotes