I already read some things about the Outlook vs other emailproviders, but I still have some questions.
I made our first email in Hubspot. I tested it before and everthing looked great in Gmail. Now we switched from Gmail to Outlook and my testmail looks different. In the app version de backroundcolor disappears and in the online version no pictures en logo's are showing.
It's important that the receivers get the correct version of the email. Doen anyone knows how to fix this?
I can see that you are working on this with the support team. In this type of scenarios support is the best team to reach out, since the problem with rendering images could be due to many different factors and also be very specific depending on the domain connected, where the images are hosted etc that being said, I encourage you to continue the conversation with the team in case you have follow-ups questions regarding this topic.
I have worked with three different members of the support team via three different tickets and have not resolved this issue. It's been 4 business days and I have multiple emails waiting to be distributed. If you could help to elevate this issue it would be greatly appreciated.