Different look in Outlook and Gmail

[ARaijmakers]

Hi,

I already read some things about the Outlook vs other emailproviders, but I still have some questions. 

I made our first email in Hubspot. I tested it before and everthing looked great in Gmail. Now we switched from Gmail to Outlook and my testmail looks different. In the app version de backroundcolor disappears and in the online version no pictures en logo's are showing. 

It's important that the receivers get the correct version of the email. Doen anyone knows how to fix this?

[karstenkoehler · Accepted solution]

Hi @ARaijmakers,

Outlook renders marketing emails differently due to it's limited support for CSS, see here: https://knowledge.hubspot.com/email/why-do-emails-look-different-in-outlook

As community managers have pointed out in earlier posts on this, it's "out of our control as its because of how Outlook reads and processes the code".

For the classic email editor, you can follow the steps outlined here to work on unwanted discrepancies: https://knowledge.hubspot.com/email/why-do-emails-look-different-in-outlook

In the drag and drop email editor, unfortunately there are limited options, see also this thread: My email has lines through it in Outlook?

(Don't shoot the messenger.)

Best regards!