Delays in workflows

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SvanWijngaarden
Participant

When creating a workflow with delays for lets say reminder e-mails. Are those delays adding up or do they all count from the initial trigger? So let's say I want to remind a recipient every 15 days that they have to fill out a form. Do I set the second reminder to 15 days, or 30 days?

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karstenkoehler
Solution
Hall of Famer

Hi @SvanWijngaarden,

 

Delays are always added to previous delays. They are not counted from the beginning.

 

For example, the following workflow would send the second email two days after a contact was enrolled.

Enrollment 1 day delay Send email 1 → 1 day delay → Send email 2

 

The workflow below would set a property value 5 days after enrollment and send an email 15 days after enrollment.

Enrollment 5 day delay Set property value → 10 day delay → Send email 1

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Hall of Famer

Hi @SvanWijngaarden,

 

Delays are always added to previous delays. They are not counted from the beginning.

 

For example, the following workflow would send the second email two days after a contact was enrolled.

Enrollment 1 day delay Send email 1 → 1 day delay → Send email 2

 

The workflow below would set a property value 5 days after enrollment and send an email 15 days after enrollment.

Enrollment 5 day delay Set property value → 10 day delay → Send email 1

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post