Delays in workflows

[SvanWijngaarden]

When creating a workflow with delays for lets say reminder e-mails. Are those delays adding up or do they all count from the initial trigger? So let's say I want to remind a recipient every 15 days that they have to fill out a form. Do I set the second reminder to 15 days, or 30 days?

[karstenkoehler · Accepted solution]

Hi @SvanWijngaarden,

Delays are always added to previous delays. They are not counted from the beginning.

For example, the following workflow would send the second email two days after a contact was enrolled.

Enrollment → 1 day delay → Send email 1 → 1 day delay → Send email 2

The workflow below would set a property value 5 days after enrollment and send an email 15 days after enrollment.

Enrollment → 5 day delay → Set property value → 10 day delay → Send email 1

Best regards!