Customer Service Communication Subscription Type

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New Member

We sometimes need to send service related emails to a subsection of our contacts when we have service related incidents. On the subscription type I can see Customer Service Communication but I can't select it. 

 

How do I send an email with Customer Service Communication subscription type please?

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Regular Advisor

If you need to send something to your database outside of Opt-In preferences you would need to purchase the transactional email addon to allow emails to be sent outside of consent.

 

https://knowledge.hubspot.com/email/how-to-use-transactional-email-in-hubspot