Create E-mail Subscription Type for Customers (lifecycle) they can't opt-out from
Apr 3, 2019 10:00 AM
We e-mail customers (lifecycle = customer) from time to time important information regarding security issues, updates, new pricing and options. This is not marketing information.
At this point customer can opt themselves out of all subscription types. Why would they do that? Well because they don't always read that well.
It would be nice if we could 'mark' a Subscription Type as 'internal' or 'service message'. This Subscription Type then would be hidden from Subscription Preferences Page (or unable to unsubsribe if it is a 'internal' subsciption).
Right now I use the workaround with a workflow that IF a customer (lifecycle = customer) unsubscribes from a specific list we get an email notification. Unfortunually this puts the action on us rather then the customer. Its also easy to be forget increasing the risk of mistakes.
Would be great to have this feature!