Jun 4, 2020 10:53 AM
One of our contacts received an email twice in a span of 5 minutes. I'm not sure if this is an issue with Hubspot or Outlook. She is only on the distribution list once, so I'm worried that this is happening to other contacts. I would appreciate any help from anyone that has also had this issue!
Jul 15, 2021 5:08 AM
Hello, I have a similar problem, a client complained he receive our email multiple times (Didn't precise how many). I can see he opened it 30 times but oddly I can only see he received it once. This was a marketing email programmed by time zone.
Jun 5, 2020 5:29 PM - edited Jun 5, 2020 5:30 PM
Was this a marketing email or Sales email? What was the process of sending this email?
Are you able to please share a screenshot with us? Where you are seeing the email being sent twice? inside the contact record?
The more information, screenshots, and details you can provide, the better I can advise on the next steps.