Email Marketing Tool

wpbrown
Member

Contact recieved same email twice

One of our contacts received an email twice in a span of 5 minutes. I'm not sure if this is an issue with Hubspot or Outlook. She is only on the distribution list once, so I'm worried that this is happening to other contacts. I would appreciate any help from anyone that has also had this issue!

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3 Replies 3
Alexandra-rico
Participant

Contact recieved same email twice

Hello, I have a similar problem, a client complained he receive our email multiple times (Didn't precise how many). I can see he opened it 30 times but oddly I can only see he received it once. This was a marketing email programmed by time zone.

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PamCotton
Community Manager
Community Manager

Contact recieved same email twice

Hi @wpbrown 

 

Was this a marketing email or Sales email? What was the process of sending this email?

Are you able to please share a screenshot with us? Where you are seeing the email being sent twice? inside the contact record?

 

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you

 

Pam

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wpbrown
Member

Contact recieved same email twice

Duplicate email.png

 

Here's a screenshot of the duplicate email. This was a marketing email.

Thanks!

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