Contact deletion - Unsubscribe information

[Gopinath]

Does Hubspot retain the subscription preference of contacts which are deleted ? I'm using "Delete this contact with the ability to recover within 90 days" option.

What happens if a deleted contact enters the system again through a form fill, CRM sync or list import. Will unsubscribe from all email automatically turn to True for that record?

I'm contemplating between deleting or retaining contacts who have unsubscribed so that we have their subscription preferences in case Hubspot doesn't save it.

Any help would be appreciated!

Thanks!

[Franci]

Hi there! We've just launched our new GDPR Deletion Notice Email App on the HubSpot Marketplace!

If you've had trouble customizing the deletion process for HubSpot contact records while staying compliant with GDPR rules, we've got you covered! Our app allows users to customize their email notifications when deleting contacts in HubSpot while maintaining GDPR compliance, and the best part? It won't cost you a penny!

Here are some cool features:

1. Easily delete contacts and fine-tune those deletion emails.

2. Add a handy CRM card in HubSpot to simplify contact deletion.

3. Send email notifications to contacts after deletion to stay GDPR-friendly.

4. Personalize those deletion emails by changing subject lines, senders, and branding.

5. Add your company logo and modify email content for a personal touch.

No more struggling with GDPR-related deletions – our app is user-friendly and completely free!

You can install it right away -> LINK

[harmonyrjones]

What about the other subscription preferences. Like, will the recreated contact after 90days retain the fact that it was subscribed to a specific subscription list? 

I have a list of contacts that were deleted more than 90 days ago and if they get recreated, I don't want it to remember their old subscription preferences. 

[MFrankJohnson · Accepted solution]

Subscription status is part of essential information retained by HubSpot even AFTER (normal) deletion. Should a manually unsubscribed contact re-enter the CRM, their accurate subscription status (unsubscribed) will still be reflected.

- see Import an opt-out list

- see Remove an opt-out of email status

[jackvill32]

Hi, I was wondering - is this just true from "Unsubscribe from all emails" or will the info also be retained for unsubscribes from specific subscriptions?

Thanks

John

[jennysowyrda]

Hi @jackvill32,

The contact will remain unsubscribed from each email subscription type when they are reimported.

Thank you,

Jenny

[Gopinath]

Thank You!