Contact deletion - Unsubscribe information

SOLVE
Gopinath
Participant

Does Hubspot retain the subscription preference of contacts which are deleted ? I'm using "Delete this contact with the ability to recover within 90 days" option.

 

What happens if a deleted contact enters the system again through a form fill, CRM sync or list import. Will unsubscribe from all email automatically turn to True for that record?

 

I'm contemplating between deleting or retaining contacts who have unsubscribed so that we have their subscription preferences in case Hubspot doesn't save it.

 

Any help would be appreciated!

 

Thanks!

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1 Accepted solution

Accepted Solutions
MFrankJohnson
Solution
Thought Leader

Subscription status is part of essential information retained by HubSpot even AFTER (normal) deletion. Should a manually unsubscribed contact re-enter the CRM, their accurate subscription status (unsubscribed) will still be reflected.

- see Import an opt-out list

- see Remove an opt-out of email status

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


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5 Replies 5
MFrankJohnson
Solution
Thought Leader

Subscription status is part of essential information retained by HubSpot even AFTER (normal) deletion. Should a manually unsubscribed contact re-enter the CRM, their accurate subscription status (unsubscribed) will still be reflected.

- see Import an opt-out list

- see Remove an opt-out of email status

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

View solution in original post

Gopinath
Participant

Thank You!

jackvill32
Member

Hi, I was wondering - is this just true from "Unsubscribe from all emails" or will the info also be retained for unsubscribes from specific subscriptions?

 

Thanks

 

John

0 Upvotes
jennysowyrda
Community Manager

Hi @jackvill32,

 

The contact will remain unsubscribed from each email subscription type when they are reimported.

 

Thank you,

Jenny

0 Upvotes
harmonyrjones
Participant

What about the other subscription preferences. Like, will the recreated contact after 90days retain the fact that it was subscribed to a specific subscription list? 

I have a list of contacts that were deleted more than 90 days ago and if they get recreated, I don't want it to remember their old subscription preferences. 

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