I still can't seem to sent marketing materials, I have GDPR and it is my companies existing customers and vendors with whom I have a daily conversation. I can mail and regulars one-to-one mails, it is just the marketing I can't send.
I also would like to set up a double opt-in in order to keep a fresh database but, I only get "error when trying to save"
I use a Mac and Chrome and Hubspot Free
Look forward before I make up my mind to move on or away.
Hi @Djurgården, I'm not affiliated with HubSpot, I'm a freelance consultant, so this is less about HubSpot having provided a subjectively satisfactory solution but more about closing this thread. In any case, all the best for the new account!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Hi @Djurgården, I'm not affiliated with HubSpot, I'm a freelance consultant, so this is less about HubSpot having provided a subjectively satisfactory solution but more about closing this thread. In any case, all the best for the new account!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Not really, since Hubspot had locked our ability to unlock it. If we became a paying customer, they could perhaps alter the decision. We felt that we couldn't gamble, so we opened a new account.
Thanks for all the help @karstenkoehler as my partner understands, we were blocked from day one. Why we still don't know. This time I set up the account, hopefully, this will help. At least it looks that way right now. If not, we'll reach out again.. Once again, thanks for all your support!
Sorry to hear. HubSpot uses automated systems to make sure that all users are following HubSpot's Acceptable Use Policy and Terms of Service. To make sure this doesn't happen again, I recommend reviewing these frequently asked questions on the topic: https://knowledge.hubspot.com/account-settings/account-suspension-faq
If you consider this thread closed and want others to find this information as well, you could mark my post as a solution. I'd appreciate it!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
We just found out that we had been suspended for an AI scoring that thought that we weren't legit. Unfortunately, we can't object until we are paying and we are not sure that the ban would be lifted anyway, so we just have to begin from square one again.
Could you share which error exactly you're seeing? GDPR and double opt-in settings in HubSpot are complex so it's hard to pinpoint your issue. If you could share screenshots and more details, then we can help better.
Which steps exactly are you taking and where are you getting stuck?
Best regards
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
The problem was that Hubspot's AI thought that we weren't legit, so they closed off certain functions. After chatting with them last night, I started a new account, since my credit with them is higher than my colleague and not it works like a charm. Unfortunately, we lost a lot of data but, at least we can now set things up and test things before we become a paying customer.
I try to activate the double opt-in, I get the save down at the left corner, click "save" and then a pick error appears, telling me that there was an error when saving. I have tried it for a few days with the same outcome.