Cannot Use Marketing Email (Please Help)

[AiAdvisory]

From: Ai Advisory Sdn Bhd 19675743

Hi there Hubspot,

Just chat to Omar (Very friendly and helpful sales Hubspot) He told me that it takes a few days for our new account to be verified and to be able to use the marketing email , batch sending and chat calls.

Unfortunately we have been waiting for a few weeks now.

May  Hubspot check and see? All our contacts are our own and we do have our won website etc that you can check if our company is legal and real.

Thank you for your help

Marie

[DeliveryByJess · Accepted solution]

Hello @AiAdvisory ,

Some accounts will require additonal review for certain tools at the time the account is created, before any emails are sent.  Not all accounts will qualify for access to all tools. The banner you included here indicates that an in app appeal was submitted and denied following human review.  We are not able to share details on why an account may require additonal review or why accounts are denied access.  The marketing email tool will remain locked but you can still use other tools like 1:1 emails sent through a connected inbox. You can read more about this type of suspension here. 

[natsumimori]

Hi Marie, thank you for your post.

I checked your account status and it seems like you've already submitted the in-app appeal form. However, I can see that the verification was denied and marketing email tools will remain locked for this account. 

(I wanted to share this knowledge base article: Marketing email sending is suspended)

[AiAdvisory]

May you help us to appeal? Can you let me know why is it denied?

[karstenkoehler]

Hi @AiAdvisory,

Could you share the notice / error message that you're seeing in your HubSpot portal?

Best regards

[AiAdvisory]

[karstenkoehler]

Hi @AiAdvisory,

The most likely reasons are that HubSpot's deliverability protection system has detected a high number of hard bounces or spam traps.

I believe that, unfortunately, the appeal decisions are final.

Best regards!

[AiAdvisory]

Actually when I reply for back end to verify, that time I did not even start to send out any emails yet. they just denied the next day~:( so it could not be that matter