Can't see the emails we created

[MTobol]

We wrote and created several emails for a series of forms on the website. When I select Marketing>Email I don't see them. All I get is a screeen to sign up.

When I chatted with Sales, they could see the emails but I can't. Can someone find these and send me screenshots?

Thank you,

Mitch

[NeerajTrikha]

Hi Mitch,

In case the above solutions did not work, you can check your permission levels, probably we can find something there.

As there could be a limitation set on the user permission.

Example image below 

Here is quick guide on HubSpot user permissions. 

Hope this helps.

[christopher-RVO]

@MTobol Are you a new user to the account? you may have to work your way through the email walkthrough in order to access the emails. 

[kvlschaefer]

Hi @MTobol,

Thanks for reaching out! 

In order to determine if this is a caching issue, may I get you to clear your cache and cookies and try to view the marketing email editor in Incognito, please? I've included a couple of step-by-step articles below from Google below for you. 

Google | Clear cache and cookies

Google | Incognito mode

If you're still unable to view the marketing emails after taking these steps, can you please let us know?

Thank you!

Best,

Kristen