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Can I retrospectively sync pas Outlook/Gmail emails to my CRM?

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Occasional Contributor

Hello,

 

I have syced my outlook and gmail, and its looking great.

Can i sync past emails from 2-3 year ago to the system in some way ? so i can get all the contacts updated?

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Community Manager

Hi @Dotan, you can also use your portal's forwarding address to forward past email threads into your CRM!

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Top Contributor | Gold Partner

Hi Dotan,

 

Not in bulk or in an automated way (at least to my knowledge).  The best bet might be to email your prospects by replying back to the same email chain you started months/years ago, but logging your most recent interaction with the Sales extension. This will pull in the full chain.

 

What it won't do is add those interactions as individual moments in your contact's timeline.

 

Sean

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Occasional Contributor

Thanks, 

 

Think its something worth developing  Smiley Wink 

Community Manager

Hi @Dotan, you can also use your portal's forwarding address to forward past email threads into your CRM!

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Top Contributor
Spoiler
Hi @Dotan
We have developed a solution that can sync your historic emails with your HubSpot deals/contacts. It will also automatically log any new emails sent and received from your email client. Feel free to drop me a line at threads@jpy.com 
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Occasional Contributor

I would pay $10-15 per month for this, but not $70.

Occasional Contributor

Yes please! We have just moved to Hubspot, and syncing 5 months of existing emails is not an option by using the forwarding address. Furthermore, I refuse to pay another service hunderds of dollars to accomodate this for us while this is a standard feature in many CRM systems.

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Occasional Contributor

I agree this such a glaring oversight by Hubspot. I also have dozens or hundreds of internal emails per deal that don't include a client I very much need to log to a Deal, but that isn't possible without taking 3-5 extra steps in HubSpot and switching between multiple applications. No way anyone could ever have the time or memory to take all of these steps

 

Come on HubSpot! At least create a manual feature in the email sync extensions where you can log an email to a specific Deal, Company, or Contact without having to have a client contact in the To, CC or BCC fields.

 

At the end of the day, this makes email logging worthless for me since half of my communications can't be logged without significant effort.

Occasional Contributor

I have just created a Hubspot Idea for this. So, to encourage Hubspot to work on this much needed feature, please upvote it here:

 

https://community.hubspot.com/t5/HubSpot-Ideas/Auto-Import-All-Historical-Email-Including-Emails-wri...

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