Email Marketing Tool

KelseyBigelow
Participant

Can I filter out internal emails from reporting tool?

SOLVE

I'm wondering if there's a way to remove emails that were sent to a specific contact list from an overall report? For example: I'm wanting to look at our overall email open rate, CTR, etc., but I don't want to include the emails that were sent to only our employees. This is because our employees have high engagement with internal emails, which then doesn't tell me how our external marketing emails are doing overall. It's tedious to go through each individual email to figure out the overall averages.

 

Is there a way to filter out those internal emails in the reporting tools? 

 

Thanks much!

1 Accepted solution
adimarino
Solution
HubSpot Product Team
HubSpot Product Team

Can I filter out internal emails from reporting tool?

SOLVE

Hi @KelseyBigelow 

 

At this time, it is not possible to exclude internal emails from email reports. This is an idea that has been requested in this post on our Ideas Forum: https://community.hubspot.com/t5/HubSpot-Ideas/Exclude-internal-emails-on-email-analytics-page-resul...

 

I'd recommend upvoting/commenting this idea and following it for updates. 

 

Thank you, 

Ana

View solution in original post

4 Replies 4
jrkuhar
Participant

Can I filter out internal emails from reporting tool?

SOLVE

Is there an update to this request or is it still not possible?

0 Upvotes
DianaGomez
Community Manager
Community Manager

Can I filter out internal emails from reporting tool?

SOLVE

Hi @jrkuhar hope you are doing well.

 

I can see here the idea is with status : planning. 

 

You can follow the idea to make sure you receive information if the status changes 🙂

 

Best, 

Diana


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adimarino
Solution
HubSpot Product Team
HubSpot Product Team

Can I filter out internal emails from reporting tool?

SOLVE

Hi @KelseyBigelow 

 

At this time, it is not possible to exclude internal emails from email reports. This is an idea that has been requested in this post on our Ideas Forum: https://community.hubspot.com/t5/HubSpot-Ideas/Exclude-internal-emails-on-email-analytics-page-resul...

 

I'd recommend upvoting/commenting this idea and following it for updates. 

 

Thank you, 

Ana

KelseyBigelow
Participant

Can I filter out internal emails from reporting tool?

SOLVE

Thank you, Ana! I went and did that now.

0 Upvotes