Bug report

Schnitzer
Member

When having done the following, hubspot mobile app issues a Notification saying the contact opened the email sent to them. I am on iOS11.3.1 and OSX10.13.3.

 

1. Email sent to contact from hubspot web with tracking switched on

2. Open Mail on OSX and search for contacts name

3. Click on email

 

The iOS app then issues a notification saying "X open the email "email subject"".

 

Would be great if you would fix this bug as it gives conflicting info in hubspot about opening stats.

 

I tried this for a number of different email sent from hubspot and it happens every time.

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1 Reply 1
jennysowyrda
Community Manager

Hi @Schnitzer

 

It sounds like you're seeing self open notifications. This has been discussed in other community threads. I would recommend looking at this thread as a starting point: https://community.hubspot.com/t5/Sales-Tools/I-get-open-notifications-from-myself-how-can-I-stop-the...

 

Thanks,
Jenny

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