Email Marketing Tool

FLing
Member

Be able to manually edit unengaged contacts

SOLVE

One of our contacts recently emailed us because they had stopped receiving our marketing emails. This had happened because they were marked as an 'unengaged contact'. The only way to re-engage them was to send them an email and uncheck 'don't send to unengaged contacts'.

 

It would be nice to be able to change their status in their contact property - instead of having to send an email. 

 

Thank you!

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Be able to manually edit unengaged contacts

SOLVE

Hi @FLing,

 

In the Send or schedule tab of your email, you can choose whether you want to send exclude unengaged contacts from your send:

 

karstenkoehler_0-1638854491350.png

 

This option is available for both regular and automated emails.

 

There currently isn't any default option for manually marking contacts as engaged. However, you have full control over who you are excluding. The unengaged contacts checkbox is based on the property Sends since last engagement. If you wanted to exclude all unengaged contacts but one (or a few), you could simply create an active list (to be used for "Don't send to"), looking like this:

 

karstenkoehler_1-1638854745513.png

 

emailmaria@hubspot would not land on this list – and thus not be suppressed. If you wanted to scale this better, you could create a custom property (type single checkbox) "Contact manually engaged", for example. Your list would then include contacts with SSLE > 10 and "Contact manually engaged" is not equal to any of "yes". Any contact that you'd want to bypass the unengaged barrier, you'd set to "yes" in that property.

 

Let me know if you have any follow-up questions!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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0 Upvotes
webdew
Guide | Diamond Partner
Guide | Diamond Partner

Be able to manually edit unengaged contacts

SOLVE

Hi @FLing ,

Using the Sends since last engagement property, HubSpot's graymail suppression feature automatically excludes any contacts who have not been engaging with your marketing emails. This cannot be edited but can be reset to zero if a contact opens an email of yours

 

And to undo this you can leave to check the box in the email sender tab here

 

webdew_0-1638860671162.png

 

Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Be able to manually edit unengaged contacts

SOLVE

Hi @FLing,

 

In the Send or schedule tab of your email, you can choose whether you want to send exclude unengaged contacts from your send:

 

karstenkoehler_0-1638854491350.png

 

This option is available for both regular and automated emails.

 

There currently isn't any default option for manually marking contacts as engaged. However, you have full control over who you are excluding. The unengaged contacts checkbox is based on the property Sends since last engagement. If you wanted to exclude all unengaged contacts but one (or a few), you could simply create an active list (to be used for "Don't send to"), looking like this:

 

karstenkoehler_1-1638854745513.png

 

emailmaria@hubspot would not land on this list – and thus not be suppressed. If you wanted to scale this better, you could create a custom property (type single checkbox) "Contact manually engaged", for example. Your list would then include contacts with SSLE > 10 and "Contact manually engaged" is not equal to any of "yes". Any contact that you'd want to bypass the unengaged barrier, you'd set to "yes" in that property.

 

Let me know if you have any follow-up questions!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes