Autoreplies going to sender not the reply-to address

SLee28
Participant

As suggested in the subject title, I have set up a different reply-to email address for an email and all the autoreplies (out of office replies) were sent to the sender address. Has anyone encountered this before?

1 Accepted solution
ADodge603
Solution
Participant | Gold Partner
Participant | Gold Partner

As explained in this articlesome email providers send a recipient's automated email reply (e.g. an out-of-office responder) to the original From address and not to the Reply-to address.
Your solution options:
1. Use a different From Address,
2. Use a From address that is similiar to the original but monitored by the marketing departement or
3. Use email inbox filters to prevent the email responses from cluttering the inbox. Outlook filter
 Gmail filter

Amy Dodge, HubSpot Specialist

BigOrangeLab.com

View solution in original post

0 Upvotes
4 Replies 4
ACorcoran91
Participant

'm experiencing this issue too. Any isight into why this is happening would be great.

0 Upvotes
ADodge603
Solution
Participant | Gold Partner
Participant | Gold Partner

As explained in this articlesome email providers send a recipient's automated email reply (e.g. an out-of-office responder) to the original From address and not to the Reply-to address.
Your solution options:
1. Use a different From Address,
2. Use a From address that is similiar to the original but monitored by the marketing departement or
3. Use email inbox filters to prevent the email responses from cluttering the inbox. Outlook filter
 Gmail filter

Amy Dodge, HubSpot Specialist

BigOrangeLab.com

0 Upvotes
Jigar_Thakker
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Hey @SLee28 

 

Kindly go through this article and check whether you have added the correct settings: https://knowledge.hubspot.com/email/add-a-custom-reply-to-address-to-your-marketing-email 

 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

SLee28
Participant

Hi, I have checked and I can confirm that the settings were correct.

0 Upvotes