Auto-reply feature

[emorata]

Is there an auto-reply function for every messages received?

[A-Purve]

+1,
We need automated email replys for incoming emails.

[MFrankJohnson · Accepted solution]

Q: Is there an auto-reply function for every message received??

Short A: HubSpot Sales Pro has no auto-reply functionality.

Longer A:

We can trigger auto-reply behavior in HubSpot's Marketing tool based on a variety of conditions by using workflows.

[AllisonKA]

Hello! Are there any updates on this!

We are wanting to be able to let customers know we did in fact get their email and will reply as soon as we can etc! This will help them not feel like they need to write in 5 times!

[DianaGomez]

Hi @AllisonKA hope you are doing well!

As @MFrankJohnson mentioned, this is only possible by creating a workflow.

I encourage you to submit this idea in our idea's forum, this way it will have more chance o be implemented in the future. 

Best, 

Diana

[KLequigan]

how to do it in a workflow please?

[AllisonKA]

But can this only be done with forms or can it be done for any new incoming email?

[DianaGomez]

Hi @AllisonKA 🙂

It can be done with forms: https://blog.hubspot.com/customers/bid/109488/7-Ways-You-Can-Use-Auto-Response-Emails

And with properties and workflows: https://knowledge.hubspot.com/email/use-automation-with-marketing-emails. 

Hope this helps, 

Diana