Attachments in marketing emails?

SOLVE
Lopalinski
Member

Is it possible to include an attachment (not just a link) to outgoing marketing emails?

1 Accepted solution

Accepted Solutions
davidfrank
Solution
Participant

I asked support, and unfortunately there is no way to do this.

The best they offer is to link to a file for the recipient to open.

View solution in original post

9 Replies 9
mayankdb
Member

While it can be done, most email marketing experts will ask you not to, one of the many reasons being marketing emails are screened more strictly by email servers. And many servers simply say 'no' to marketing emails with attachments for security reasons.

 

Use GIFs, images, or something similar if possible. 

0 Upvotes
Lopalinski
Member

Thanks, but where/how is it done?

When Im in the marketing email editor, I dont see a place to add an attachment.

davidfrank
Solution
Participant

I asked support, and unfortunately there is no way to do this.

The best they offer is to link to a file for the recipient to open.

View solution in original post

Suzie-Mamava
Contributor

My government & military audiences can't usually click links, but they can open attachments...go figure. I have to manually send my templates with attachments, then go back and set a task to enroll them in the follow up sequence after a week. It would be so much easier to create templates with actually PDF attachments, so I can get them into the sequence from the start.

DOMMA
Member

I have the exact same problem.  My customers, Defense Contractors, cannot open embedded links. 

PamCotton
Community Manager

Hello @DOMMA, are they receiving any error messages?  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




0 Upvotes
RGray-11
Participant

Have there been any feature updates to allow for attachments to be added to email templates? Government customers are advised not to open embedded images or links and explicitly ask content to be sent as an attachment for security reasons. If this hasn't been addressed, this would be a huge problem for us in the way we use HubSpot. 

brittneyvan
Participant

I have the same question as RGray-11. Hubspot is one of two CRM systems that we are currently using. We are trying to decide which system is more efficient. Hubspot definitely allows us to do more however our clients and prospects havent been receiving our marketing emails (most of our clients work at large banks that have very strict SPAM filters). This is a huge dealbreaker for us. We need to be able to send large institutions marketing emails with attachments.

TiphaineCuisset
Community Manager

Hi @brittneyvan 

 

Thank you for reaching out. 

 

I'd recommend upvoting this Idea in our Ideas Forum regarding this. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes. 

 

Thank you

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes