Email Marketing Tool

RRisk
Member

Adding email activity to contacts

SOLVE

Hi there

 

I am sending out regular emails to contacts using the marketing / email tool within Hubspot (so not using my external email).

 

However I have noticed that there is no record on contacts of the email or last contacted or last activity date has any updates on it.

 

I would have thought that this would be automatic, as it is all done within Hubspot, but am I missing something.

 

Thanks

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RRisk
Solution
Member

Adding email activity to contacts

SOLVE

Thanks - fantastic - that does show up the emails 🙂

View solution in original post

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Adding email activity to contacts

SOLVE

Hi @RRisk,

 

If you're not seeing the marketing emails on the contact record, please make sure you're looking at an unfiltered view: https://knowledge.hubspot.com/records/filter-activities-on-a-record-timeline

 

Properties like "Last contacted" are only referring to one-to-one emails, not bulk marketing emails.

 

Properties for marketing emails are:

  • Marketing emails delivered: the number of marketing emails delivered for the current email address.
  • Marketing emails bounced: the number of marketing emails sent from your account that hard or soft bounced (this does not include global bounces, that are bounces in any account in HubSpot's system for a permanent reason, such as an invalid recipient).
  • Marketing emails opened: the number of marketing emails opened. Please note that this value is incremented at most once per email; if the same email is opened multiple times, this value will only increase by one.
  • Marketing emails clicked: the number of marketing emails which have had link clicks. Please note that this value is incremented at most once per email; if the same link is clicked multiple times, or multiple links in the same email are clicked, this value will only increase by one.
  • First marketing email send date: the date of the earliest email delivery for any marketing email.
  • First marketing email open date: the date of the earliest email open for any marketing email.
  • First marketing email click date: the date of the earliest link click for any marketing email.
  • First marketing email reply date: the date of the earliest reply for any marketing email.
  • Last marketing email send date: the date of the most recent email delivery for any marketing email.
  • Last marketing email open date: the date of the most recent email open for any marketing email.
  • Last marketing email click date: the date of the most recent link click for any marketing email.
  • Last marketing email reply date: the date of the most recent reply for any marketing email.
  • Last marketing email name: the name of the last marketing email sent.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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RRisk
Member

Adding email activity to contacts

SOLVE

I have HubSpot.png

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RRisk
Member

Adding email activity to contacts

SOLVE

I have looked at this and still can not see anything. This contact has several marketing emails sent and nothing is showing on last activity or recent activities - thanks

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Adding email activity to contacts

SOLVE

@RRisk you're looking at sales activities. Make sure to switch to the activities tab:

 

karstenkoehler_0-1709567455895.png

 

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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RRisk
Solution
Member

Adding email activity to contacts

SOLVE

Thanks - fantastic - that does show up the emails 🙂

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