Mar 14, 2022 1:34 PM
Our abandonded cart email is includes picture, product name, sku, quantity and price. Its often way too much to put in an email. Also, the price says, "USD" which is not necessary. Where and how do we edit which information is displayed in the abandoned cart area of our email?
Mar 15, 2022 3:08 PM
We set up the email in the email builder then added it to a workflow. Its odd, when trying to access the HMTL it says it can't be edited because it is a Hubspot module. We'll try to contact support and see if they can help. Thank you!
Mar 15, 2022 2:45 PM
Did you use a workflow to set up this email? If so, you'd want to find the workflow in HubSpot and from there you'll be able to edit the email. It sounds like you simply need to remove a few personalization tokens that are pulling in from the ecommerce side. If you don't know where this email is triggering from, I'd reach out to HS support because normally this would live in a workflow you set up.