reply-to HubSpot domain is giving error to all recipients
lösung
Hi folks,
I'm using the free tier. I sent out a small marketing email for my first attempt at using this cool system. However, all the recipients received errors when they clicked "reply". I understand that HubSpot needs to use one of its own domains when sending out these emails. Here is the error message received when trying to reply to my marketing email:
DNS Error: DNS type 'mx' lookup of hubspotfree.eu1.hs-send.com responded with code NOERROR DNS type 'mx' lookup of hubspotfree.eu1.hs-send.com had no relevant answers. DNS type 'aaaa' lookup of hubspotfree.eu1.hs-send.com responded with code NOERROR DNS type 'aaaa' lookup of hubspotfree.eu1.hs-send.com had no relevant answers. DNS type 'a' lookup of hubspotfree.eu1.hs-send.com responded with code NOERROR DNS type 'a' lookup of hubspotfree.eu1.hs-send.com had no relevant answers.
The email address I chose in the marketing email settings is the same email address we have established as our HubSpot inbox.
reply-to HubSpot domain is giving error to all recipients
lösung
Thank you for the additional details @JCat95, I can confirm there have been some strange issues arising related to recent changes with sending emails from free accounts and there is quite a bit of inconsistency.
It will be good to continue to monitor your email sends and email health to make sure everything continues to work as expected.
If my reply answered your question please mark it as a solution to make it easier for others to find.
reply-to HubSpot domain is giving error to all recipients
lösung
Hi @JCat95 I checked my free account and even though it has the box checked to "use this as my reply-to address" - this feature requires an upgrade, clicking the checkbox takes you here.
What I can't figure out is why the users are getting the error when they try to reply.
It seems like a mistake that the box is checked yet it is using the HubSpot email instead of your own.
I did a quick test and I was surprised to see that it showed the reply-to as my actual email:
and furthermore, when I clicked reply, it worked as expected.
Do you have a screenshot of what the email header looks like for you when getting the error?
If my reply answered your question please mark it as a solution to make it easier for others to find.
Thanks for your reply. I can't give you email headers because I was not a recipient. Some of the recipients were kind enough to tell me about the error.
I just did a test email campaign where I was the only recipient, making sure the settings were set to just as they were in the previous campaign, and it worked fine. In other words, I don't know why hubspot entered their "pass through" email address in the first campaign and then entered the correct personal email address in the second campaign (in the reply-to field).
However, I think HubSpot does have an issue with its hubspotfree.eu1.hs-send.com domain name, as mentioned in my first post.
All this to say, I think the reply-to address will work now but I don't know why it didn't work originally. Thanks for your reply, though.
reply-to HubSpot domain is giving error to all recipients
lösung
Thank you for the additional details @JCat95, I can confirm there have been some strange issues arising related to recent changes with sending emails from free accounts and there is quite a bit of inconsistency.
It will be good to continue to monitor your email sends and email health to make sure everything continues to work as expected.
If my reply answered your question please mark it as a solution to make it easier for others to find.
reply-to HubSpot domain is giving error to all recipients
lösung
This thread should be marked as open - it is not resolved, I just attempted to reply to a HubSpot free email and it produced a DNS failure. @Jnix284 do you happen to know if HS engineering team have a plan to find a permanent solution to this?
reply-to HubSpot domain is giving error to all recipients
lösung
@CBullock There's another thread where we thought the issue was resolved temporarily, but from everything we can tell this is the expected behavior for free acounts. With a Starter bundle, you can get access to all 6 hubs for $20/mo (or $15 if you pay annually) - previously Starter was $50/mo and a bit more out of reach if you were just getting started, but honestly there's no better time to leverage a paid plan.
Free accounts on any platform will have their limitations, this is just one of them.
If my reply answered your question please mark it as a solution to make it easier for others to find.