limit 1900 won't let me send 132

[Ginka]

My free account is not allowing me to send 133 emails because it says that I have reached my limit. Hubspot says that I have 1900+ email sends available to me for this month. I have never had this problem before and have sent 12 emails with no problem. I even tried scheduling the email for next month, but it still says that I have reached the limit for that month too. Please contact me for my account details so that I can remedy this. Thank you.

I have done these things too:

1. Contact List Updates:
• Ensure that your contact list is up to date and accurate. If you have recently cleaned or updated your contact list, it may impact your email send limits based on the number of active contacts available to send emails to.
2. Email Send Quotas:
• Review your email send quota and limits for the current month. HubSpot's free account may have a limit on the total number of emails you can send in a given time frame, regardless of the number of contacts you have.
3. Previous Sends:
• Check the email send history to confirm the number of emails already sent in the current month. If there were additional email sends beyond the 132 you mentioned, it could be affecting your available quota for the month.
4. Contact Properties:
• Verify that each contact in your list has a valid and unique email address. Duplicate or invalid email addresses can impact the total count of contacts eligible for email sends.
5. Contact Engagement:
• Consider the engagement level of your contacts. HubSpot may factor in contact engagement metrics when determining email send limits to ensure deliverability and audience quality.

Thank you, I have invested so much time in learning how to use Hubspot, I hope to continue with it. 

[BérangèreL · Accepted solution]

Hi @Ginka and welcome to the Community!

Thank you for asking the Community!

I'm sorry to hear about your experience regarding this.

1. Which type of emails are you trying to send? Marketing emails or sales emails?
2. How do you send them? Via HubSpot or via your personal e-mail?
3. Where do you see this limit message, please?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

In the solution from @karstenkoehler on this similar post "Sales emails limit and Email marketing limit for free account" you'll be able to see which email messages count towards your monthly email send limit.

Also, this thread "Email limits and daily restrictions" will be able to help you understand if the restriction is coming from HubSpot or from your email provider.

I also wanted to invite a couple of subject matter experts to this conversation: Hi @karstenkoehler, @Phil_Vallender and @Ben_M do you have suggestions to help @Ginka, please?

Thanks a lot and have a great day!

And please @Ginka, do let me know if there is anything else I can help with. I'll be delighted to do so!

Best,
Bérangère