Email Deliverability

Anicklow
Contributeur

how to measure when a contact unsubscribes from distinct subscription type

Résolue

We have 6 different subcription types that our members can opt out of subsribing to:

- news

- promos

- product updates

- personal offers 

- etc. 

 

If i want to measure how many people have unsubscribed from "news" is that possible to see in Hubspot? 

 

Would I need to create a contact property?

Could I create a report or dashboard with this information?

Does this information already exist somewhere that I am not looking? 

 

Thanks to anyone who can help 🙂 

 

0 Votes
1 Solution acceptée
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

how to measure when a contact unsubscribes from distinct subscription type

Résolue

Hi @Anicklow,

 

This information is available in filtered contact views and in active lists, between the other contact properties. What you're looking for is "Opted out of email: [email type name]" (indicates that the current email address has opted out from emails of the specified type).

 

karstenkoehler_0-1635790065773.png

 

 

Let me know if you have any follow-up questions!

 

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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3 Réponses
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

how to measure when a contact unsubscribes from distinct subscription type

Résolue

Hi @Anicklow,

 

This information is available in filtered contact views and in active lists, between the other contact properties. What you're looking for is "Opted out of email: [email type name]" (indicates that the current email address has opted out from emails of the specified type).

 

karstenkoehler_0-1635790065773.png

 

 

Let me know if you have any follow-up questions!

 

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Anicklow
Contributeur

how to measure when a contact unsubscribes from distinct subscription type

Résolue

That is exactly what I needed. Thank you!

0 Votes
karstenkoehler
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

how to measure when a contact unsubscribes from distinct subscription type

Résolue

Nice! Glad I can help.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.