how to measure when a contact unsubscribes from distinct subscription type

SOLVE
Anicklow
Contributor

We have 6 different subcription types that our members can opt out of subsribing to:

- news

- promos

- product updates

- personal offers 

- etc. 

 

If i want to measure how many people have unsubscribed from "news" is that possible to see in Hubspot? 

 

Would I need to create a contact property?

Could I create a report or dashboard with this information?

Does this information already exist somewhere that I am not looking? 

 

Thanks to anyone who can help 🙂 

 

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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @Anicklow,

 

This information is available in filtered contact views and in active lists, between the other contact properties. What you're looking for is "Opted out of email: [email type name]" (indicates that the current email address has opted out from emails of the specified type).

 

karstenkoehler_0-1635790065773.png

 

 

Let me know if you have any follow-up questions!

 

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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3 Replies 3
karstenkoehler
Solution
Hall of Famer

Hi @Anicklow,

 

This information is available in filtered contact views and in active lists, between the other contact properties. What you're looking for is "Opted out of email: [email type name]" (indicates that the current email address has opted out from emails of the specified type).

 

karstenkoehler_0-1635790065773.png

 

 

Let me know if you have any follow-up questions!

 

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

Anicklow
Contributor

That is exactly what I needed. Thank you!

0 Upvotes
karstenkoehler
Hall of Famer

Nice! Glad I can help.

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.