Email Deliverability

Anicklow
Contributor

how to measure when a contact unsubscribes from distinct subscription type

SOLVE

We have 6 different subcription types that our members can opt out of subsribing to:

- news

- promos

- product updates

- personal offers 

- etc. 

 

If i want to measure how many people have unsubscribed from "news" is that possible to see in Hubspot? 

 

Would I need to create a contact property?

Could I create a report or dashboard with this information?

Does this information already exist somewhere that I am not looking? 

 

Thanks to anyone who can help 🙂 

 

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

how to measure when a contact unsubscribes from distinct subscription type

SOLVE

Hi @Anicklow,

 

This information is available in filtered contact views and in active lists, between the other contact properties. What you're looking for is "Opted out of email: [email type name]" (indicates that the current email address has opted out from emails of the specified type).

 

karstenkoehler_0-1635790065773.png

 

 

Let me know if you have any follow-up questions!

 

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

3 Replies 3
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

how to measure when a contact unsubscribes from distinct subscription type

SOLVE

Hi @Anicklow,

 

This information is available in filtered contact views and in active lists, between the other contact properties. What you're looking for is "Opted out of email: [email type name]" (indicates that the current email address has opted out from emails of the specified type).

 

karstenkoehler_0-1635790065773.png

 

 

Let me know if you have any follow-up questions!

 

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Anicklow
Contributor

how to measure when a contact unsubscribes from distinct subscription type

SOLVE

That is exactly what I needed. Thank you!

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

how to measure when a contact unsubscribes from distinct subscription type

SOLVE

Nice! Glad I can help.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.