I'm trying send an email newsletter. It sent me a warning that there were too many bounces. I followed the instructions and tried to send another email . that did not go out. Then it said my account was frozen. I NEED TO KNOW HOW TO FIND THE CONTACTS THAT ARE CAUSING THE PROBLEM. PLEASE HELP. GETTING VERY FRUSTRATED WITH THIS CONVOLUTED PROCESS!!!
Hello @MLaycock thank you for posting in our Community!
I would like to apologize for the frustrations, and data issues this has caused. We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we have automated deliverability protection systems designed to help maintain a healthy network reputation and high rates of email deliverability for users. If our systems detect abnormally high hard bounce rates, unsubscribes, or spam complaints, marketing email sending will be automatically suspended.
Email suspensions due to exceeding HubSpot's acceptable thresholds in HubSpot Marketing Free accounts cannot be remediated. Email sending will remain locked moving forward. You may continue to use other tools available on the HubSpot platform, including 1:1 email sent through the CRM and your connected inbox.
Create an Active list pulling in Contacts who's "Hard Bounced Reason" is known. Then add this list as a suppression list to your marketing email in the "don't send to" section.
Hello @MLaycock thank you for posting in our Community!
I would like to apologize for the frustrations, and data issues this has caused. We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we have automated deliverability protection systems designed to help maintain a healthy network reputation and high rates of email deliverability for users. If our systems detect abnormally high hard bounce rates, unsubscribes, or spam complaints, marketing email sending will be automatically suspended.
Email suspensions due to exceeding HubSpot's acceptable thresholds in HubSpot Marketing Free accounts cannot be remediated. Email sending will remain locked moving forward. You may continue to use other tools available on the HubSpot platform, including 1:1 email sent through the CRM and your connected inbox.