email suspension after a downgrade to the free version

SOLVE
albertof
Member

Hi,

I got locked out of marketing emails after I switched from a paid account to a free one.

I want to switch to a yearly plan but at this point I don`t understand what is the issue.

 

When I was on the paid everything was going smooth.

Any idea?

 

 

thanks 

Alberto

0 Upvotes
1 Accepted solution

Accepted Solutions
DeliveryByJess
Solution
HubSpot Product Team

Hello @albertof,

 

We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we have automated deliverability protection systems designed to help maintain a healthy network reputation and high rates of email deliverability for users. If our systems detect abnormally high hard bounce rates, unsubscribes, or spam complaints, marketing email sending will be automatically suspended.
 
Email suspensions due to exceeding HubSpot's acceptable thresholds in HubSpot Marketing Free accounts cannot be remediated. Email sending will remain locked moving forward. You may continue to use other tools available on the HubSpot platform, including 1:1 email sends through the CRM and your connected inbox. Learn more about this here
 
Please take a moment to review the articles below for more info. 

View solution in original post

1 Reply 1
DeliveryByJess
Solution
HubSpot Product Team

Hello @albertof,

 

We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we have automated deliverability protection systems designed to help maintain a healthy network reputation and high rates of email deliverability for users. If our systems detect abnormally high hard bounce rates, unsubscribes, or spam complaints, marketing email sending will be automatically suspended.
 
Email suspensions due to exceeding HubSpot's acceptable thresholds in HubSpot Marketing Free accounts cannot be remediated. Email sending will remain locked moving forward. You may continue to use other tools available on the HubSpot platform, including 1:1 email sends through the CRM and your connected inbox. Learn more about this here
 
Please take a moment to review the articles below for more info. 

View solution in original post