Email Deliverability

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MRagosta on March 20, 2023
Hello HB community, I am writing this post to see if it is possible to identify those contacts to whom no marketing or sales email was sent and in case if it was ppossible to understand the response time of our customers
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
March 20, 2023 07:46
Hi @MRagosta , Yes, you can filter for the contact property Marketing emails delivered = 0 and Last contacted = unknown. more
ecosurroundings on March 14, 2023
I have had several contacts who are marketing qualified leads and they are being excluded from my emails. They have been in my databse for several months. Why are they being excluded? I am also in reqular contact with them and they have the option t read more
1 upvote
1 Reply
Accepted Solution
Key Advisor | Platinum Partner
March 14, 2023 14:31
Hey @ecosurroundings , thanks for reaching out! There are a number of reasons why a contact in your CRM may not be receiving marketing more
Mr-A_Stark on March 09, 2023
Hi I've seen several 'problems with email' posts, but none seem to resolve my issue. When I send an email from HubSpot it comes through but with no images (just a question mark on a blue box). This happens to any account I send the email to - a read more
1 upvote
2 Replies
March 10, 2023 01:01
Hi @jolle Thanks for your response. Regarding if the images are there or not - this is something I've considered and looked into as on one test ( more
DRead on March 02, 2023
Sending transactional emails in standard sandbox. Error: Email not allowed to be sent to the specified recipient in a sandbox or developer test portal It appears it has to do with `+xyz` in the email e.g. `` I can read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 02, 2023 21:59
Hi @DRead , As per this article, email recipients must be users in the portal: more
BamaBoy on March 01, 2023
I'm working with a client who sends weekly emails to a specific marketing list. For a couple years, the email was sent to about 3300 contacts each week. In August of 2022, the emails started being send to only about 2,000 contacts. The filt read more
0 upvote
2 Replies
Accepted Solution
March 01, 2023 19:08
Hello, so I have this link bookmarked: Which more
Tayhoffman on March 01, 2023
We have people who visit our landing pages & fill out a form for a download. They receive this download via email, however, if the contact has globally bounced--they don't receive the email. It would be nice to have a way to quickly resend read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 01, 2023 10:54
Hi @Tayhoffman , Currently that's not possible, other users have however requested this before: more
Edyta7510 on February 28, 2023
Hello, I'm currently working on an email campaign with my Japanese rep (I'm based in Europe myself, it's the first time we're doing this). He is conscious of low marketing email deliverability in Japan, due to company spam and security filter read more
Accepted Solution
Key Advisor
February 28, 2023 04:31
The from address doesn't matter, you can change that to whatever you like. What will have the most impact is the IP address because that is more
arabinow on February 23, 2023
We are clients of a vendor that is going to start using hub spot. We received an email from them with a list of over a dozen. IP ranges. They say we need to allowlist mail from those ranges so we can be sure to get their emails coming from HubSp read more
0 upvote
3 Replies
Hall of Famer | Partner
February 23, 2023 06:43
@arabinow , I agree. However it's not me you have to convince, it's your vendor. Email deliverability is a mine field in 2023 so they probably just more
MWildeman on February 22, 2023
We sent an initial email from a domain that apparently was not being tracked properly. So now I don't see any results. The email address itself was verified before sending and the emails are also listed as having been sent in the summary, but so wit read more
0 upvote
6 Replies
Accepted Solution
Key Advisor
February 23, 2023 00:49
Thanks for the additional information, yes that's the one. So you have included contacts on list "230223_preciosa_contracting_PULSE" and excluded more
STripathy on February 21, 2023
Hey everyone, would be great if someone can help with this. We suddenly saw our open rates shoot up for a specific email. Upon investigaton, we found that majority (>98%) of them had opened in less than 3 seconds with an user agent (Microsoft Edg read more
1 upvote
3 Replies
Community Manager
March 09, 2023 14:10
Hi @Grönska , hope you are doing well! 🙂 Mia provided a great response about this. You can take advantage of the information 🙂 more
JSchneiderOH on February 20, 2023
Hello, Does HubSpot or any third party tool have a service where we can calcuate the forward rate of an email? Thank you Jack
1 upvote
1 Reply
Accepted Solution
Key Advisor | Platinum Partner
February 20, 2023 17:41
Hey @JSchneiderOH , thanks for your question! As far as I know, email forward tracking is not currently a native HubSpot feature. However, more
JBergman1 on February 14, 2023
So after i have sent a newsletter, some have unsubscribed. I have made a bounced list, and checked on for both "don't do send to unengaged contacts" and "don't send to" (choosed the bounced list). This was my guide from support. I asked support read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
February 14, 2023 06:18
Hi @JBergman1 , The information from support is generally correct. If a contact unsubscribes from marketing emails, HubSpot will not deliver more
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