Email Deliverability

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Janosch on November 17, 2022
Good morning, We are sending several marketing emails trough a Ticket workflow, however, as I can see in the logs, sometimes the email failed to send to 1 or all. Going trough the Action log I can check if the Marketing email failed, but I was w read more
Recognized Expert | Elite Partner
November 22, 2022 05:25
@Janosch in the workflow you built, instead of the simple if/then branch, would it work to build a "value equals" branch and set up the same more
squigglebit on November 15, 2022
I've noticed an issue that's been happening for around the last week. A new contact is created via a form submission on our website, they receive the email from the form and the next email is immediately seen as "suppressed due to low engagement" read more
0 upvote
8 Replies
HubSpot Product Team
November 30, 2022 15:57
Hello @squigglebit It's likely the form submitting contacts were once historically a contact in your HubSpot database but were deleted, prior to more
CCortés25 on November 14, 2022
Hi, I wanted to release a list of new email marketing subscriptions but unlike other software, Hubspot is not at all intuitive to release such a list. Did you experience the same need? Hubspot should add this feature.
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
November 14, 2022 07:00
Hi @CCortés25 , Depending on how you set up your subscriber form, you can create an active list under Menu > Contacts > Lists and more
BMelville on November 10, 2022
Hoping someone can help me here or at least relate to this scenario. In the past few months, I've noticed our email hard bounce rate has more than DOUBLED, and 90% of the hard bounces are due to "Unknown User." The majority of these bounces are stem read more
1 upvote
6 Replies
November 14, 2022 10:10
Hi @Crystal_Hopper , I agree with @karstenkoehler that creating an exclusion list won't really prevent the initial bounces coming in for the more
EdH1 on November 09, 2022
I'm a new HubSpot Sales user. I am experiencing an issue where attachments are stripped out of my Outlook 365 email when linking to HubSpot Sales for tracking and logging activity. It also strips out the company logo graphic in my email signature. T read more
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Elite Partner
November 10, 2022 06:04
Hey there @EdH1 . I haven't personally seen this, but the Troubleshoot the HubSpot Sales Outlook desktop add-in resource may have answers. more
JGettas on November 09, 2022
Hi, I have Marketing Hub Enterprise edition and I am having an SPF Fail in all the campaigns I send. Here I send a print: My SPF record contains this: v=spf1 include:mai read more
Community Manager
November 22, 2022 01:46
Hi @JGettas , Thanks for reaching back out, and apologies for the delayed reply here! Sorry to hear you haven't been able to find a solution more
OllieHooper on November 03, 2022
Hi everyone, Having used HubSpot for a few months now, I have noticed that the emails I am sending out are receiving 1/3 of the average deliverability rate according to the industry standard. We make sure that our emails do not include spam read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
November 03, 2022 05:08
Hi @Karla1 , This is a common challenge. Could you confirm that you have connected your email sending domain and set up email more
Andy_Stout on November 01, 2022
Anyone have any idea regarding the details of how the time zone sending works? Say I want to send an email on Nov 3 at 10am, but because I'm waiting on content it's already 10am on Nov 3 when I send it. Does it then send automatically to every time read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
November 01, 2022 10:32
Hi @Andy_Stout , HubSpot will not automatically postpone to the next day: " Since it takes a full day to schedule an email consistently more
JCantie on November 01, 2022
Hello, My company is trying to set up a "compliance copy email" to be BCC'd on all outgoing marketing email blasts. I see that we have to consider the volume of these email blasts, i.e. thousands of emails can get sent to this inbox in an instan read more
0 upvote
1 Reply
Community Manager
November 02, 2022 03:56
Hi @JCantie , Thank you for reaching out to the Community! I think that the transactional email add-on would be a good fit here (you more
KAaltonen on November 01, 2022
Hi We are planning to run a pilot re-engagement campaign to send a re-engagement email to about 460 contacts that are approaching unengaged status. The question I have, if we can assume that most of these contacts are either graymail contact read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
November 01, 2022 09:50
That volume will not hurt your reputation. If you are worried about whether the data is still good you could try to cleanse or update the data with more
PSiemen on October 24, 2022
Hi everyone, I might be reading the documentation in a wrong way... but I am suprised that I do not find any way to configure a Custom Email Provider like Mailgun. Is there a way to bring you own Email Sending Provider to increase Email De read more
Accepted Solution
Key Advisor
October 24, 2022 06:38
Hubspot does allow you to purchase a dedicated IP so that you are not sharing your IP with anyone with their service. But as far as integrations go, more
alexjbauer on October 21, 2022
Hello there, we recently started having some troubles with our sequence emails from HubSpot. Prior to Oct 11th, we were getting great engagement rates (opens/clicks/replies) and then after Oct 11th everything changed. We went from an average cl read more
0 upvote
1 Reply
October 21, 2022 13:29
Hey @alexjbauer ! HubSpot hasn't announced any changes to their tracking this month, so that's probably not the problem with your click rate more
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