Some of us are getting our eDM's showing as sent from @bf02x.hs-send.com for example. We are definitely a paid account and it looks like spam to recipients and is sending a lot of our eDM's into client's spam. Any ideas how we can get it to sho read more
Hi @Robinson-Olsson ,
The type of email sending address you're sharing is what HubSpot is using when no email sending domain is connected.
...read more
Hi all, I'm a one-man band setting up my Hubspot Starter Account to experiment with Marketing Email. When I attempt to validate my email address (which is <name>@outlook.com) I get errors: There was a problem verifying your domain c read more
Unfortunately, I would say yes. When connecting the domain you are connecting the .com to the email sending, so it would make sense why an outlook.co...read more
Context:- We are using contact personalize property for out email body which contains a html body. Questions: 1. I am sending emails using a custom Domain and emails are going to spam even though the domain is verified with DMARC, DKIM and SPF, Wh read more
Hey @drkhatri , thank you for posting in our Community.
Regarding your emails going to spam, even with a verified custom domain, it’s often ...read more
Hello everyone, We would like to send out a newsletter but are having problems sending it. The mails are sent by Hubspot, but are not delivered (Sent to 0, Delivered to 0) although they should be sent to at least 2 recipients in our test. Even if read more
Hallo @MJahnel ,
es gibt diverse Gründe, warum eine E-Mail nicht versendet wird. Was wird im Tab "Empfänger" der E-Mail unter "Nicht gesendet"...read more
Hello Why does my private email address always get "deactivated" shortly after I associate it to HubSpot? It says: Your inbox has been disconnected from HubSpot Your email inbox has been disconnected from your HubSpot account. This connecti read more
Hi @TanjaFive2one ,
I had issues like this in the past and typically it's due to the provider of the email address. You would have to work wit...read more
Looking for some insight. We are a high volume emailer sender to a large CRM, we're well established with good sender reputation and an average bounce rate of around 0.5% Last week an email as part of a work flow returned around 4% bounces, on i read more
Hi @CWM
Have you checked individual recipients to find out the detailed policy reasons/references that have caused the hard bounce? Most ESP...read more
We just switched to Help Desk from another ticketing system. Upon trying to send a .ptm file for the first time, which we use heavily, it showed this error. We were able to upload the exact same file to the internal HubSpot Library fi read more
Hey @jpindenver ! I spoke to our product team and according to the note in this Knowledge Base article , your workaround using the Files tool is ...read more
Hi there, I want to know how long sequences track email opens, click, replies, etc. after the sequence ends. Does it collect data indefinitely, seven days, or another time period? This is specifically for the enterprise subscription. Thank y read more
I use HubSpot freemium. All these emails have been sent with a free account. Somehow, even though I've selected a sender name, it does not show up on the email, and it looks horrible, which leads to low open rates. Just to show that we've be read more
Hi @Jorges ! Click the link under the email address (in the fine print) and see what that article has to say about this. Maybe there are other setti...read more
I have a client who says they are using EmailEngine to use variants of their email addresses to avoid being labeled as spam. What exactly is EmailEngine and how does this setup work? I'm trying to further understand it to know if it really is somet read more
Hi @jdv123 ! Gauging if they need it or not would depend on how many times their emails are getting flagged as spam. Can you tell this in HubSpot or...read more
Hello, Recently the emails we sent via HubSpot are proactively being blocked from sending via Hubspot with a warning, "There was an issue sending your email. This email wasn’t sent." HubSpot explains this is done to "preserve our sending read more
Hi @VPeterson36 yes, email health is based on marketing emails - I apologize for not double checking what type of email you were sending, this was ...read more
At our company, we have a team of designated employees using HubSpot's Marketing Hub Enterprise to manage email communications with our customers. Recently, one of our employees encountered two issues that raised some concerns. First, a draft email read more
Hi @SarahWhite18
My name is Olivia and I am an ex-HubSpotter turned HubSpot expert for Baskey the agency. Happy to help here! So there are two...read more