Hi all, I hope this is in the right category! I'm looking for some guidance on where I can locate and update the registration URL for one of my domains. Right now, the membership_registration_link variable in the email template I've created is read more
Hi guys, I have set up HubSpot email sequences via Workflows for a list that's around 600 people. Until mid-November, things look fairly good and we were constantly optimizing the emails to garner better KPIs - and it was working. But ar read more
Hi @xhahzad ,
Sales and marketing emails are sent fundamentally differently in HubSpot, once via a connected personal inbox (authorizing HubSp...read more
Hello everyone! Today I encountered the following problem when sending a marketing email: In the " from " field, recipients see the following text: "Company Name <news=companyname.bg@hubspotfree.hs-send.com>" Is this some kind of bug or som read more
Hi @LAtama ,
This is a limitation of the free products. If you're on one of the paid subscriptions mentioned at the beginning of this page: h...read more
I have a group of almost 600 marketing contacts, that I want to send a bulk/mass email to. However, when it comes to the "Send of schedule" tab, the "Estimated recipients" area of the page states that around 574 of these recipients "won't be include read more
@Circu5 it looks like you're on a paid subscription and you're experiencing buggy behavior – I'd recommend reaching out to HubSpot support directly...read more
Hello, My company is updating it's list of sub processors and needs to inform customers about that as per GDPR. We've had deliverability issues in the past and I'm concerned that HubSpot won't let me send this email to all of our customers. Legall read more
Hi @Elison99 ,
The only way to send emails to all contacts, regardless of whether they're fully unsubscribed, is through the paid add-on for t...read more
I have several users who either did nto realize they had unsubscribed or want to be added back on to receive cimportant communications which is great. However if they are "unsubscribed" they do not receive emails coming from HubSpot correct? So how read more
Good day, colleagues, We would like to check why all of our contacts (9000+) are being added to the bounced list. I believe they are being added there even when they receive our email. My colleague emailed a friend about something from our comp read more
@ISmolin well, that list is filtering for the opposite of what's it's supposed to do. If the hard bounce reason is unknown, it means there is no ha...read more
How can i solve that my hubspot account no longer will send emails. We had a notification rhat we had too many hard bouncbacks, so we cleansed our data but we still cant send. Please advise? Thanks HAmalfi
Hi @HAmalfi ,
What exactly is the notice that you're seeing in the email marketing tool? If you're on the free tools and it says that the susp...read more
Has anyone else experienced a decline in open and click-through rates since Q1? We moved from Pardot to HubSpot earlier this year, and our metrics were stable at first. However, since launching our initial HubSpot campaign in February, both OR and C read more
Hey there @MarlaM3y and welcome to the Community! In addition to what @ScottPennwood offered, and the solutions listed from @BérangèreL , I also...read more
Hi, I have an EDM in my drafts where i have rounded the edges on all images and I have green ticks in the text. When I test emailed the green ticks become black in mobile and the rounded edge images become square on desktop. Can anyone please advis read more
Hi @aharnett , Many variables can affect this, including how the email was constructed (what framework was used, how complex the layout is, etc)...read more
We have contacts that Hubspot is suppressing per its rule around unengaged contacts. But weeks or months later, after Hubspot makes this determination, some contacts see our digital ads, click thru, and fill in our web form. At that point, is the co read more
Hi, we have just sent out a marketing email, and the sent-by info in the subject line - which earlier was nicely showing our company name - shows our Hubspot email address + the reply to our real email address is not working. The test email on the 2 read more
@AIStudios if it has worked until now, unfortunately that was not by design or you were potentially on a free trial for what's otherwise paid funct...read more