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Email Deliverability

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Solucionado

AChobot on Dezembro 11, 2025

Emails going to junk.

I just started a new HubSpot account for a client. We sent out the first email. Everyone on it met CASL standards, but there was a high bounce rate (I assume we started with some emails that weren't accurate, or maybe business addresses of people wh Leia mais

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karstenkoehler

Membro do Hall da Fama | Parceiro

Dezembro 12, 2025 00:03

Hi @JOB3 , While the ways marketing emails and sales emails are fundamentally different, I'd be surprised if strong negative signals on a send...Leia mais

CSampson15 on Dezembro 05, 2025

Email Error

Getting, Email error: 'There was an issue sending an email to this contact' on all contacts all emails. Even on my personal email that has definitely not opted out from emails it is still giving me this error. Not sure how to proceed.

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SealaB

Gerente da Comunidade

Dezembro 15, 2025 16:00

Hey @CSampson15 - checking back in here to see if you can provide further context so the Community can best answer your query. Thanks!

Solucionado

RiatheTog on Novembro 24, 2025

Form Submission Going to Old Email Address

Hiya. I've updated my email address for my business and I have changed it on HubSpot successfully. On my forms it says the correct email address as the one submissions are sent to. However, submissions are still going to my old email address. Any id Leia mais

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WebGuruz_Tech

Participante | Parceiro Platinum

Novembro 25, 2025 08:18

Hii @RiatheTog It sounds like everything on your account is updated correctly, so the issue is usually one of two things: The form’s notificati...Leia mais

Solucionado

JWilkinson5 on Novembro 12, 2025

Email account suspension

Hi all, I'm very disappointed to find that my Email marketing tool has been suspended. I've recently taken over a new business, and with that have moved the data in the old businesses CRM into the free Hubspot account. I tried to send a marketin Leia mais

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karstenkoehler

Membro do Hall da Fama | Parceiro

Novembro 12, 2025 08:21

@JWilkinson5 without any additional instructions, I would assume the suspension is permanent, see here: https://knowledge.hubspot.com/account-mana...Leia mais

Solucionado

JGeary on Novembro 10, 2025

Service message - strategy help

I am currently preparing to send an important service message to our entire database, including both opted-in and opted-out users. I plan to send this email via HubSpot as a "transactional" email. My primary concern is maintaining a good sende Leia mais

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karstenkoehler

Membro do Hall da Fama | Parceiro

Novembro 10, 2025 11:19

Hi @JGeary , Despite this being a service message, I would try to design it in a way that increases open rates, potentially encourages recipie...Leia mais

Solucionado

SMitchellB on Novembro 10, 2025

Recipients unable to click links in Marketing Emails

We've had reports that some of our B2G recipients are unable to click through to links in our Marketing emails if they aren't links to our company website (which is a safe URL in their corporate system). This also impacts hyperlinked images with ext Leia mais

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d-lupo

Top colaborador(a)

Novembro 11, 2025 10:55

Hi @SMitchellB , Public-sector firewalls often block links and images that originate from non-allowlisted domains. Since it's not in your power to ...Leia mais

Solucionado

MRoberts19 on Novembro 03, 2025

Email send to conversion time

Hi HubSpot people, In HubSpot, why does it often take a long time for marketing emails to make money? I don't mean a delay in deliverability, I mean why might my ecomm marketing email make zero pounds in the first week, and then after a month, Leia mais

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DilshadShaikh

Colaborador(a)

Novembro 03, 2025 10:48

That’s a great and very perceptive question — one a lot of email marketers wonder about when they start tracking revenue attribution in HubSpot (or a...Leia mais

Solucionado

Jacflash on Outubro 30, 2025

Super frustrated with email deliverability team

I chose Hubspot because it had a good reputation for email marketing. I had to switch from an old CRM to a new one. I exported my contacts (over 700) from the old CRM and imported to HS. I didn't realize that they included people that either opted Leia mais

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Ben_M

Conselheiro(a) de destaque

Novembro 02, 2025 08:32

Seeing you have the starter version of Hubspot based on how your post is tagged, unfortunately there is not much you can do to automate the removal a...Leia mais

Solucionado

BScanlon6 on Outubro 23, 2025

My email cannot send or Receive

I left my company for 2 years, so my email address bounced, on returning I am not able to send or receive emails in or out of Hubspot it just says "emails to this address have bounced" i have been back for over a year now If I reply to a chain in Leia mais

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karstenkoehler

Membro do Hall da Fama | Parceiro

Outubro 26, 2025 15:49

@BScanlon6 how exactly are you sending this emails (from within HubSpot, using your email client etc)? Can you confirm these requirements are all m...Leia mais

Solucionado

FourFold_Sltns on Outubro 17, 2025

Using a Different "From" Address than Sending Domain

Hello, I'm hoping someone can help me follow best practices with a specific use case. Per I'm planning to set up a subdomain as my org's primary sending domain - something like mail.brand.com. This seems to be the recommended way to go for m Leia mais

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karstenkoehler

Membro do Hall da Fama | Parceiro

Outubro 17, 2025 12:53

Hi @FourFold_Sltns , As far as I know, you can't have it both ways – you need to connect and authenticate the domain you want to send from. ...Leia mais

Solucionado

LMerx on Outubro 16, 2025

using mail templates for personal mailings (via contacts)

Hi there, is it possible to use templates (screenshot 1) that I`ve created for personal mailings (screenshot 2)? As you can see on the 2nd screenshot, it says "no templates available". Thank you Community and best regards, Lisa Leia mais

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karstenkoehler

Membro do Hall da Fama | Parceiro

Outubro 16, 2025 05:31

Hi @LMerx , No, one-to-one emails (second screenshot) can only pull from these templates: https://knowledge.hubspot.com/templates/create-and-...Leia mais

KimRogers on Outubro 02, 2025

Inflated Email Open Rates

I'm wondering if anyone else is having major reporting issues for email open rates. For the past 6 weeks, all of our marketing emails are showing 90–100% open rates, including long-standing member lists that historically averaged 30–40%. Some Leia mais

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chighsmith

Gerente da Comunidade

Outubro 03, 2025 14:36

Hi @KimRogers , Thank you for posting to the Community! I'd like to tag in some of our Top Contributors to see if anyone else has experienced a ...Leia mais

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