Email Deliverability

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drkhatri on October 03, 2024
Context:- We are using contact personalize property for out email body which contains a html body. Questions: 1. I am sending emails using a custom Domain and emails are going to spam even though the domain is verified with DMARC, DKIM and SPF, Wh read more
0 upvote
1 Reply
Community Manager
October 03, 2024 16:55
Hey @drkhatri , thank you for posting in our Community. Regarding your emails going to spam, even with a verified custom domain, it’s often ...read more
Solved
MJahnel on October 02, 2024
Hello everyone, We would like to send out a newsletter but are having problems sending it. The mails are sent by Hubspot, but are not delivered (Sent to 0, Delivered to 0) although they should be sent to at least 2 recipients in our test. Even if read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
October 02, 2024 05:59
Hallo @MJahnel , es gibt diverse Gründe, warum eine E-Mail nicht versendet wird. Was wird im Tab "Empfänger" der E-Mail unter "Nicht gesendet"...read more
Solved
TanjaFive2one on October 02, 2024
Hello Why does my private email address always get "deactivated" shortly after I associate it to HubSpot? It says: Your inbox has been disconnected from HubSpot Your email inbox has been disconnected from your HubSpot account. This connecti read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 02, 2024 04:00
Hi @TanjaFive2one , I had issues like this in the past and typically it's due to the provider of the email address. You would have to work wit...read more
Solved
CWM on September 28, 2024
Looking for some insight. We are a high volume emailer sender to a large CRM, we're well established with good sender reputation and an average bounce rate of around 0.5% Last week an email as part of a work flow returned around 4% bounces, on i read more
0 upvote
3 Replies
Accepted solution
Key Advisor
September 30, 2024 03:14
Hi @CWM Have you checked individual recipients to find out the detailed policy reasons/references that have caused the hard bounce? Most ESP...read more
Solved
jpindenver on September 26, 2024
We just switched to Help Desk from another ticketing system. Upon trying to send a .ptm file for the first time, which we use heavily, it showed this error. We were able to upload the exact same file to the internal HubSpot Library fi read more
Accepted solution
Community Manager
October 02, 2024 14:14
Hey @jpindenver ! I spoke to our product team and according to the note in this Knowledge Base article , your workaround using the Files tool is ...read more
KtlynThomas on September 20, 2024
Hi there, I want to know how long sequences track email opens, click, replies, etc. after the sequence ends. Does it collect data indefinitely, seven days, or another time period? This is specifically for the enterprise subscription. Thank y read more
0 upvote
1 Reply
Community Manager
September 20, 2024 17:05
Hi @KtlynThomas ! Welcome to the Community-- happy to have you here 😊 Great question! This Knowledge Base article outlines the definition...read more
Solved
Jorges on September 17, 2024
I use HubSpot freemium. All these emails have been sent with a free account. Somehow, even though I've selected a sender name, it does not show up on the email, and it looks horrible, which leads to low open rates. Just to show that we've be read more
1 upvote
1 Reply
Accepted solution
Key Advisor
September 17, 2024 18:32
Hi @Jorges ! Click the link under the email address (in the fine print) and see what that article has to say about this. Maybe there are other setti...read more
jdv123 on September 17, 2024
I have a client who says they are using EmailEngine to use variants of their email addresses to avoid being labeled as spam. What exactly is EmailEngine and how does this setup work? I'm trying to further understand it to know if it really is somet read more
0 upvote
2 Replies
Participant
September 17, 2024 17:00
Thanks for your response @Crystal_Hopper , So their spam rate from Marketing emails is .05% but they are mostly sending to "non-marketing" contacts ...read more
Solved
VPeterson36 on September 09, 2024
Hello, Recently the emails we sent via HubSpot are proactively being blocked from sending via Hubspot with a warning, "There was an issue sending your email. This email wasn’t sent." HubSpot explains this is done to "preserve our sending read more
1 upvote
5 Replies
Accepted solution
Hall of Famer
September 09, 2024 17:26
Hi @VPeterson36 yes, email health is based on marketing emails - I apologize for not double checking what type of email you were sending, this was ...read more
Solved
SarahWhite18 on September 09, 2024
At our company, we have a team of designated employees using HubSpot's Marketing Hub Enterprise to manage email communications with our customers. Recently, one of our employees encountered two issues that raised some concerns. First, a draft email read more
0 upvote
1 Reply
Accepted solution
Guide | Platinum Partner
September 09, 2024 10:11
Hi @SarahWhite18 My name is Olivia and I am an ex-HubSpotter turned HubSpot expert for Baskey the agency. Happy to help here! So there are two...read more
Solved
Romulus on September 04, 2024
We currently have around 10,000 contacts in our database and regularly send marketing emails to segmented groups. On average, our largest email campaigns have a 30% open rate, and adjusted a bit below 50%. However, like many of you, we face the chal read more
1 upvote
3 Replies
Accepted solution
Most Valuable Member | Elite Partner
September 05, 2024 15:19
Hey there @Romulus - love this list of tasks. I especially like the automation "Use workflows to create tasks for reaching out to established custo...read more
Solved
EmilyRivera on August 29, 2024
Hi all - I think I (together with a fairly uninformed HubSpot support rep) am making this way more complicated than it needs to be. At least, it's way more complicated than any other CRM that I've connected to email in the past, even Salesforce. W read more
0 upvote
3 Replies
Accepted solution
Hall of Famer
August 30, 2024 07:34
Hi @EmilyRivera I'm sorry you've gotten unclear information about how to manage your email sending domain. You're right, using a subdomain ca...read more
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