Email Deliverability

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Jorges on September 17, 2024
I use HubSpot freemium. All these emails have been sent with a free account. Somehow, even though I've selected a sender name, it does not show up on the email, and it looks horrible, which leads to low open rates. Just to show that we've be read more
1 upvote
1 Reply
Key Advisor
September 17, 2024 18:32
Hi @Jorges ! Click the link under the email address (in the fine print) and see what that article has to say about this. Maybe there are other setti...read more
jdv123 on September 17, 2024
I have a client who says they are using EmailEngine to use variants of their email addresses to avoid being labeled as spam. What exactly is EmailEngine and how does this setup work? I'm trying to further understand it to know if it really is somet read more
0 upvote
2 Replies
Participant
September 17, 2024 17:00
Thanks for your response @Crystal_Hopper , So their spam rate from Marketing emails is .05% but they are mostly sending to "non-marketing" contacts ...read more
Solved
VPeterson36 on September 09, 2024
Hello, Recently the emails we sent via HubSpot are proactively being blocked from sending via Hubspot with a warning, "There was an issue sending your email. This email wasn’t sent." HubSpot explains this is done to "preserve our sending read more
1 upvote
5 Replies
Accepted solution
Hall of Famer
September 09, 2024 17:26
Hi @VPeterson36 yes, email health is based on marketing emails - I apologize for not double checking what type of email you were sending, this was ...read more
Solved
SarahWhite18 on September 09, 2024
At our company, we have a team of designated employees using HubSpot's Marketing Hub Enterprise to manage email communications with our customers. Recently, one of our employees encountered two issues that raised some concerns. First, a draft email read more
0 upvote
1 Reply
Accepted solution
Guide | Platinum Partner
September 09, 2024 10:11
Hi @SarahWhite18 My name is Olivia and I am an ex-HubSpotter turned HubSpot expert for Baskey the agency. Happy to help here! So there are two...read more
Solved
Romulus on September 04, 2024
We currently have around 10,000 contacts in our database and regularly send marketing emails to segmented groups. On average, our largest email campaigns have a 30% open rate, and adjusted a bit below 50%. However, like many of you, we face the chal read more
1 upvote
3 Replies
Accepted solution
Most Valuable Member | Elite Partner
September 05, 2024 15:19
Hey there @Romulus - love this list of tasks. I especially like the automation "Use workflows to create tasks for reaching out to established custo...read more
Solved
EmilyRivera on August 29, 2024
Hi all - I think I (together with a fairly uninformed HubSpot support rep) am making this way more complicated than it needs to be. At least, it's way more complicated than any other CRM that I've connected to email in the past, even Salesforce. W read more
0 upvote
3 Replies
Accepted solution
Hall of Famer
August 30, 2024 07:34
Hi @EmilyRivera I'm sorry you've gotten unclear information about how to manage your email sending domain. You're right, using a subdomain ca...read more
HMJB on August 28, 2024
Hello! I'm reaching out to any Hubspot support personel or fellow Microsoft 365 customers that can offer any advice. We use Microsoft 365 Exchange for email and Outlook with the Hubspot add-in. This add-in adds a hubspot email address in the Bcc fie read more
0 upvote
4 Replies
Member
September 12, 2024 13:28
That doesn't surprise me about your different experience with the Godaddy M365 account vs Microsoft. Obviously a different set of rules in place. My ...read more
SReuven4 on August 26, 2024
Hi there, i have some Hubspot users failing on SPF on my domain i checked there email headers and i can see thats the from address point to Received: from named unknown by gmailapi.google.com im not sure how to fix it please help Thanks read more
0 upvote
3 Replies
Participant
August 29, 2024 11:58
Hello @SReuven4 , i guess you are using gmail Pro for your company / users. Can you check if it is still doing it if the user disconnect and rec...read more
Solved
KtlynThomas on August 23, 2024
My organization is new to HubSpot and has the Sales Enterprise subscription. One of the business development reps sent out an email campaign to approx 1,500 contacts. We realized today that there is a 1,000 daily email limit for sequences, so ma read more
0 upvote
1 Reply
Accepted solution
Community Manager
August 23, 2024 17:41
Hi @KtlynThomas ! Welcome to the Community-- happy to have you here 😊 Great question! Typically when we see errors in HubSpot, the (i) ic...read more
Solved
racoman on August 19, 2024
Hi all, I've recently noticed that our SPF record is failing because we have 18 SPF records being looked up, which is over the 10 you can have. Upon further investigation, it appears that the hubspot.com include is responsible for 9 of the read more
0 upvote
7 Replies
Accepted solution
Participant
August 29, 2024 12:53
I removed the hubspot.com SPF lookup - that was the one causing all of the issues. It was doing an additional 9 lookups. Once I did that, I was under...read more
Solved
FCuffaro9 on August 17, 2024
Hi all! I have a problem with my emails; although I have registered 2 personal email addresses when I send an email the sender address (my address) appears different and strange (see pic below) and the replies to that email get lost and are not de read more
0 upvote
3 Replies
Accepted solution
Hall of Famer
August 18, 2024 21:42
you're welcome @FCuffaro9 it could be because the domain is different, I'm not sure why it was working before and now it isn't - were you signed up...read more
Solved
SHäntzka on August 16, 2024
Hallo, ich hatte vor kurzem eine Mail an unseren Mailverteiler geschickt. Wir sind ganz frisch zu Hubspot umgezogen und wollten nun das erste Mailing verschicken. Unsere Kontaktliste kommt aus unserem alten CRM. Das hatte allerdings nur eine rudime read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
August 16, 2024 01:46
Hallo @SHäntzka , der Versand wird wieder abgebrochen, wenn die Bounce-Rate zu hoch ist – das lässt sich nicht umgehen und ist ein Sicherheits...read more
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