Email Deliverability

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DaveDelVecchio on February 14, 2025
I understand open rates are calculated by a 1x1 invisible image referred to as a pixel loading, or if the user clicks a link. What about someone that opens or previews an email in Outlook and never loads images or adds to a safe sender's list by cl read more
0 upvote
1 Reply
Hall of Famer | Partner
February 14, 2025 12:13
Hi @DaveDelVecchio , This is explained here: https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-email-open-and-click-trac...read more
Solved
Iscrisvesu on February 13, 2025
Hi, I would like to understand how I can add in the workflows 2 days of delay but not send the email on the weekend but from monday to friday.
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
February 13, 2025 08:46
Hi @Iscrisvesu , One option would be to use the workflow working hours: Delays will continue 'running' outside of working hour...read more
JDuranWELS on February 12, 2025
After importing contacts to my list I forgot to add the GDPR I agree terms = Yes. This caused (I believe) the send to fail marking recipients as unconfirmed. How do I resend to those contacts?
0 upvote
1 Reply
Hall of Famer | Partner
February 13, 2025 00:11
Hi @JDuranWELS , Just to clarify, there is no 'GDPR I agree terms = Yes' in HubSpot. If your email send was held back, then likely for one or ...read more
Solved
Lannette on February 12, 2025
We have different lists to categorize our clients. Some clients are on more than one list. If we use those lists to send an email, do people who are on multiple lists receive multiple copies of the email? How do we make it so they only receive it on read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
February 12, 2025 16:17
Hi @Lannette , HubSpot automatically deduplicates lists when sending regular emails. If a contact is on multiple recipient lists in an email s...read more
Solved
Tammenkoski on February 10, 2025
Hi, I'm wondering what would be the best option to send customer newsletters also to internal staff so that their opening and clicking the email wouldnt mess with the statistics. Internal stakeholders want to keep up with the customer communicat read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
February 10, 2025 07:18
Hi @Tammenkoski , I see two options here. Option one would be to simply send the email twice as separate sends – one to customers, one to in...read more
amandamurphy202 on February 04, 2025
Hi, I am currently trying to set up email sending domain with HubSpot. I bought the domain on Porkbun, but HubSpot says that there is smth wrong with DNS records every time. I checked all the possible guides, deleted all current records, but hubspot read more
0 upvote
2 Replies
Contributor | Gold Partner
February 10, 2025 04:41
Hi @amandamurphy202 , It sounds like there might be a misconfiguration with your DNS records in Porkbun. Here are some best practices to trouble...read more
Solved
Thomas_Oreskov on February 04, 2025
Hi smart people, One of the bosses is asking whether we need Mailchimp. When hiring new employees, we plan to send out forms created in HubSpot via email. These emails will also include seven documents requiring signatures, office rules, and other read more
1 upvote
6 Replies
Accepted solution
Most Valuable Member | Platinum Partner
February 05, 2025 12:26
Hi @Thomas_Oreskov have you consider any Document Signing app like PandaDoc, Docusign or Oneflow any of these are great options that integra...read more
CAltindas on February 03, 2025
Hello HubSpot community, this week I had a case where one of our client's users was not receiving any form submission notifications. We later contacted their IT department and asked them to allowlist the IP address and email address so it would n read more
Community Manager
February 03, 2025 21:45
Hey @CAltindas , happy Monday! Currently, HubSpot typically sends notification emails only once and does not automatically retry sending if ...read more
Solved
AAalto on February 03, 2025
Hey HubSpot community! I'm interested in how do you measure inbox placement for your email campaigns? How do you know which emails landed in the promotions side and which landed in the primary inbox?
0 upvote
4 Replies
Accepted solution
Top Contributor | Partner
February 04, 2025 03:38
It's impossible to track emails' exact delivery without direct access to the recipient's inbox. A solution is to use email deliverability tools ...read more
sb77 on January 31, 2025
Hello, I'm seeking advice on improving email deliverability for our hosting service, Onlive Server. Since integrating our email campaigns with HubSpot CRM, we've noticed a significant drop in deliverability rates, which is concerning as email commu read more
0 upvote
1 Reply
Community Manager
January 31, 2025 11:31
I moved this over to the Email Deliverability section of the community. Hopefully, this will get you more views for your question. Best, Jayc...read more
Solved
KZaki on January 23, 2025
I'm planning to use subdomains like marketing.codeninja.com or a separate domain like codeninja-marketing.com for email marketing in HubSpot. I want to ensure that this setup doesn't negatively impact the reputation or credibility of my main dom read more
0 upvote
3 Replies
Accepted solution
Member
January 23, 2025 05:26
Hi @KZaki , You could set up email sending domains by clicking Settings -> Tools -> Content -> Domains & URLs and set it up from th...read more
KP91 on January 21, 2025
Hello dear community, I'm posting this here in hopes of getting some insight into an issue with our opt-in e-mails. The Support wasn't very helpful. We have a form and landing page where people can request a whitepaper. The typical lead mag read more
0 upvote
2 Replies
Member
January 21, 2025 08:07
Hello Karsten, Thank you for your reply and all the tips. I already figured that the reason could be also the fact that we merely have a starter ...read more
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